Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAKESH KUMAR  SINGH

RAKESH KUMAR SINGH

Mundra

Summary

Accomplished Operation Head with a proven track record at Axis Bank, enhancing operational efficiency and customer service management. Expert in fostering teamwork and collaboration, demonstrated through surpassing financial targets and boosting sales performance. Skilled in decision-making and employee motivation, achieving significant improvements in productivity and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Operation Head

Axis Bank
Mundra
12.2022 - Current

I Manage customer sales officer and teller of branch and ensures daily operation of branch long withimplementing strategies to increse productivity and profomance levels in order to achive the branch's finacial target,also i am the responsible for ensuring with the rules,regulation and police governing the bank.

Personal Banker

HDFC Bank
MUNDRA
11.2019 - 11.2022
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Deputy Manager

AXISBANK
Mundra
04.2014 - 10.2019

Ensure successful onboarding of customer for a smooth transition to branch banking team.

activities for lead generation,

cross sell lead generation /basic enquiry ,lialing with branch and product team.

Education

Bachelor of Science -

J.P UNIVERSITY
BIHAR
2011

B.I.E.C,HSC
PATNA
2008

B.S.E.B,SSC
PATNA
2006

Skills

  • Scheduling and Planning
  • Operational Efficiency
  • Teamwork and Collaboration
  • Customer Service
  • Team Mangenent
  • Decision-Making
  • Customer Service Management
  • Operations Management
  • Employee Motivation
  • Sales Tracking

Languages

English

Timeline

Operation Head

Axis Bank
12.2022 - Current

Personal Banker

HDFC Bank
11.2019 - 11.2022

Deputy Manager

AXISBANK
04.2014 - 10.2019

Bachelor of Science -

J.P UNIVERSITY

B.I.E.C,HSC

B.S.E.B,SSC
RAKESH KUMAR SINGH