Mukesh Singh Dhapola
Indrapuram Ghaziabad
Summary
A qualified and successful Engineering professional with total 6 years 7month of experience in customer support engineer and projects management, project coordination. currently working as Senior operation Associate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operation Associate
Logic circle pvt. ltd.
05.2023 - 04.2024
- Coordinating with IT international client related their queries and issues
- Handling Operation management & project management
- Handling client query, escalation and project management
- Coordinating with client for the requirement understanding and the updating to the team regarding the same.
Associate Operation
Infinizi consulting pvt ltd
08.2021 - 05.2023
- Working as a senior operation executive in international process
- Coordinating with IT team regarding client projects (related to digital marketing and web development) and if any customization or support require
- Taking follow up with team regarding the project work update
- Handling client query and escalation over the chat & email
- Handling end to end to projection
- Coordinating with client for the requirement understanding and the updating to the team regarding the same.
Operation Executive
Anant Drishti Twarit RajMarg Sewa Pvt Ltd
10.2019 - 08.2021
- Tracking of vehicle route and guide driver regarding vehicle
- Daily mis report, weekly report and monthly report
- Coordination with team regarding shift wise report
- Handle incident and sending team to resolve issue as soon as possible
- Vehicle accident settlement with help of local team
- Handling client escalation and resolution of client queries.
Customer Support Engineer
Star Link Communication Pvt. Ltd
05.2015 - 09.2019
- Installation of software time management software (tos)) and providing training to client
- Creating database in sql server by installation of sql
- Attached, detached of database
- Resolving issue of client through team viewer or remote sometime visiting client side to provide support for hardware and software issue.
Education
Bachelor of Technology - Automobile
Graphic Era University
DehradunSkills
- Troubleshooting & services
- Client handling
- Customer support management
- Team management
- Project coordination
- Competitor analysis
- Transportation Management
- Scheduling Coordination
- Employee Supervision
- Operations Management
- Logistics Coordination
- Project Management
Certification
- Trainee, Uttarakhand Transport Corporation (utc)
- Business Analytics Specialization, Wharton University of Pennslyvania
- The Fundamentals of digital marketing
References
References available upon request.
Timeline
Senior Operation Associate
Logic circle pvt. ltd.
05.2023 - 04.2024
Associate Operation
Infinizi consulting pvt ltd
08.2021 - 05.2023
Operation Executive
Anant Drishti Twarit RajMarg Sewa Pvt Ltd
10.2019 - 08.2021
Customer Support Engineer
Star Link Communication Pvt. Ltd
05.2015 - 09.2019
Bachelor of Technology - Automobile
Graphic Era University
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