MUKESH YADAV
Lucknow
Summary
Citrix VAD Administration on Azure with Azure Virtual Desktop Trained (CWS 252 certified and AZ-140 Certified). Passionate and Self-Motivated IT professional with 11 years of work experience in Citrix On-prem and cloud (Citrix and Azure) Support helping customers to provide seamless and flawless experience in business productivity. Enthusiastic and Eager to help firms in building an impeccable reputation by providing priority customer support. .
Overview
12
12
years of professional experience
1
1
Certification
Work History
AVD Support Engineer
HCLTech
Lucknow
10.2020 - Current
- AZ-140 Certified by Udemy.
- Administering FSlogix user Profile Management Azure WVD Envirornment.
- Administering and conditioning access enrolling compliance and non compliance with Azure MS Intune.
- Good skills on Windows Client and Server OS, Azure Image Gallery. Creating and customization of Images.
- Configure and deploy FSLOGIX and required infra in AVD
- Configure Optimization & Security features on hostpools
- Good knowledge of Azure services - AAD, AADS, RBAC, Storage, Policies, Backup, Recovery Service Vault, Azure Firewall, Private Link, UDR, Security, Azure File share, AVD Autoscaling, & Azure Monitor
- Knowledge related to AD, Networking and Azure services
- Monitoring through Azure Insights.
- Implement best practices on AVD with Microsoft Windows 10/11 MultiSession OS and FsLogix for best performance and reliability.
- Creation of Host Pools, Scale-Up host pool by adding new VMs for corresponding business within organizations.
- Manage GPO specific with respect to AVD user groups and management.
- Managing application deployment using MSIX package, App packages using FFLogix app masking feature and keep golden images upto date.
- Troubleshooting FSLogix User Profile Issues /Isolating Applications failures and Review the Event Logs for Errors and troubleshoot accordingly.
- Responsible for technical role providing support, isolating, diagnosing, and resolving incidents to restore service as quickly as possible and within defined service levels agreement.
- Technical Support which mainly includes working on break fixes, production down, helping customers to implement, deploy and upgrade their environments.
- Handle Application/VDI issues published from VDI.
Citrix Senior Specialist
HCL TECHNOLOGIES
10.2020 - Current
- Citrix DaaS on Citrix Cloud Certified (CC-DaaS-CC)
- Currently working on CVAD administration with Azure as Hosted platform
- Creating Machine Creation Services, Image Deployment and Patch Management through Azure Portal
- Citrix Netscaler ADC configuration and management
- Citrix Profile Management (UPL and UPM) through Fslogix container
- App-V packaging (how to package an application to citrix cloud environment)
- Good understanding of PowerShell
- Worked on Xen APP/DESKTOP 7.x and their components
- Installation/ Configuration Xen App/ Desktop (7.x Version)
- Publishing Applications via Citrix Studio
- Citrix Provisioning technology
- Troubleshooting experience on priority cases with OEM and Azure vendor
- Troubleshooting experience on Citrix Infra issue
- Change Management/Incident Management/problem management process adhere
- Worked on Storefront and management.
Citrix Engineer
BIRDEYE INC.
Gurgaon
07.2020 - 10.2020
- Handling remote desktop users under Citrix, troubleshooting and resolving user connectivity issues
- Installation and configuration of Citrix components
- Monitoring the users under Citrix tools.
Senior System Administrator
Deloitte Consulting Private India Limited
Gurgaon | Hyderabad
01.2016 - 12.2019
- Provided immediate best resolution to end user application troubleshooting
- Performed Network monitoring and their utilization
- Vendor management for any part replacement
- Offshore Development Centre compliance checks and setup
- Managed more than 600 users in virtual environment.
System Administrator
Capgemini Pvt India Ltd.
Hyderabad
06.2014 - 01.2016
- Active directory- Password reset and user account creation and mailbox management
- Hardware and Network troubleshooting with end-to-end resolution
- Troubleshoot potential problems and eliminated before issues escalated or cascaded
- Performed encryption, firewalls and patch management to implement and maintain system security
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
- Leveraged Active Directory to reset user passwords, create or delete user accounts, assign account privileges according to established processes
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- Checked and monitored system performance to maintain system integrity and documented and reported alerts
- Patched software and installed new versions to eliminate security problems and protect data
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Managed over more than 100 ticketing transactions per day
- Extended the shift when business required immediate support to avoid any loss in their productivity.
IT Service Desk Analyst
Knoah Solutions Private India Limited
Hyderabad
06.2012 - 05.2014
- End user support by troubleshooting their applications through calls and Remote support
- Active directory- Password reset and user account creation and mailbox management
- Performed Hardware and Network troubleshooting with end-to-end resolution
- Managed over more than 50 call transactions per when there was spike in business needs.
Education
Bachelor of Engineering - Electronics and Communications Engineering
Sapthagiri College of Eng, Anna University Chennai
Dharmapuri,TamilNadu06.2011
High School Diploma - Biology, Physics and Maths (12+)
Model Senior Secondary School
03.2007
High School Diploma - Science (10+)
Model Senior Secondary School
03.2005
Skills
- Active Directory/Azure AD/Azure AD DS
- Networking/Peering/Vnet/Subnets
- DHCP
- DNS
- Microsoft Azure virtual Desktop
- Citrix Cloud Administration on Azure as hosted platform
- Citrix Cloud on DaaS
- Citrix Xenapp/Xendesktop
- Mobile device Management
- Microsoft Intune
- Priority case handling
- Virtualization Technologies
- Troubleshooting Skills
- Incident Management
- Good Team Player
- Good Communications Skill
Certification
- Citrix Xendesktop (2019)
- Azure AZ-900 Fundamentals 900 (Udemy)
- Azure 104 Trained and certified by Udemy
- Azure 140 Trained and certified by Udemy
- Citrix DaaS on Citrix Cloud Certified (CC-DaaS-CC)
Personal Information
- Father's Name: Shri RAJ DEO YADAV
- Date of Birth: 05/28/90
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
AVD Support Engineer
HCLTech
10.2020 - Current
Citrix Senior Specialist
HCL TECHNOLOGIES
10.2020 - Current
Citrix Engineer
BIRDEYE INC.
07.2020 - 10.2020
Senior System Administrator
Deloitte Consulting Private India Limited
01.2016 - 12.2019
System Administrator
Capgemini Pvt India Ltd.
06.2014 - 01.2016
IT Service Desk Analyst
Knoah Solutions Private India Limited
06.2012 - 05.2014
Bachelor of Engineering - Electronics and Communications Engineering
Sapthagiri College of Eng, Anna University Chennai
High School Diploma - Biology, Physics and Maths (12+)
Model Senior Secondary School
High School Diploma - Science (10+)
Model Senior Secondary School
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