MUKKAMALA DIVYA MANOJ KUMAR
HYDERABAD
Summary
Experienced and versatile Customer Care Associate with proven expertise in managing calls, chats, and email communications to enhance customer satisfaction and resolve inquiries effectively. Skilled in delivering training and public speaking sessions, with a strong ability to engage and motivate teams toward service excellence. Known for adaptability, quick learning, and the capability to acquire new languages, enabling seamless communication with diverse clients. Committed to strong work ethics and have a customer centric approach towards any challenge.
Overview
6
6
years of professional experience
Work History
SDS ASSOCIATE
Amazon Development Center
08.2018 - 08.2022
- Assisted delivery associates and delivery partners over call, chat & email on real time issues faced while delivering packages to the customer
- Assisted delivery partners across different marketplaces (India, USA, UK) regarding flex off road and Onboarding queries
- Worked on flex partner onboarding and payment management
- Had also worked as an ‘interim trainer' in a 6 month stint and had trained 4 batches with utmost outcome in production phase.
PRC ASSOCIATE (collection Department, HDFC Life Insurance)
Concentrix Daksh Pvt Ltd
05.2016 - 02.2018
- Tele-calling customers and collecting the insurance premium on live calls
- Lead generation and conversion for new insurance policies.
- Customer issue resolution and support.
- Streamlined operations when needed and helped increase the company's revenue
Education
Diploma in engineering - ELECTRONICS AND COMMUNICATION
SAI GANAPATHI POLYTECHNIC
Vizag04.2012
SSC -
MONTESSORI ENGLISH MEDIUM SCHOOL
Kurnool04.2006
Skills
- Attention to detail
- Organization skills
- Ability to work independently
- Ability to work in teams
- Ability to learn quickly
- Ability to adapt to change
- Ability to respond to changing priorities
- Ability to achieve high quality results
Timeline
SDS ASSOCIATE
Amazon Development Center
08.2018 - 08.2022
PRC ASSOCIATE (collection Department, HDFC Life Insurance)
Concentrix Daksh Pvt Ltd
05.2016 - 02.2018
Diploma in engineering - ELECTRONICS AND COMMUNICATION
SAI GANAPATHI POLYTECHNIC
SSC -
MONTESSORI ENGLISH MEDIUM SCHOOL
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