Mukul Malhotra

Sales Incentive

• Perform Monthly+weekly Incentive calculation for 5000+ Sales Force from design to execution.
• Interact with various levels of management concerning incentive plan design and payouts.
• Responsible for Communication, training/cascades to the field teams for better understanding and efficiency.
• Be responsible for production and audit checking of incentive files to ensure timely submission on a monthly & weekly basis.
• Responsible for addressing escalations related to calculations and understanding of the policy parameters.
• Administered performance-based incentive which focused on increased distribution and within budgetary constraints.
• Sharing real time analysis on Incentive schemes to the management, by identifying non conforming trends based on compliance and outcome data.
  Recommend process improvements to continually identify, analyze and fix constraints and challenges.
  Analyze key aspects of business to evaluate factors driving results and include the same in Incentive Designs.
• Successfully Designed and executed 25 + sales incentive scheme in the span of 5 months with Less than 5% escalation rate.
• Achieve 95% accuracy in incentive payout projections.
• Ensure 90% closure on pendency/Escalations due.

Sales Market Allowance

• Perform Monthly MA calculation for 5000+ Sales Force from design to execution.
• Design MA Policy for the month in consultation with the management.
• Arriving Payout per Individual per day basis budget forecast for the month.
• Recommending Changes/ Improvements in the current scheme basis past trends and parameters governing the same.
• Be responsible for production and audit checking of MA file to ensure timely submission on a monthly basis.
• Responsible for addressing escalations related to calculations and understanding of the policy parameters.
• Responsible for Communication, training/cascades to the field teams for better understanding and efficiency.

ABCD Performance Reporting

• Design and Execution of the weekly sales performance report Centrally - A key report used for monitoring sales performance at all levels and to initiate actions on low performing SO's and TSM's.
• Perform Weekly calculations by updating latest trends in each governing KPI against the targets assigned.
• Administer detailed analysis of low performing Individuals for the State management and HR to take requisite actions.
• Be responsible for production and audit checking of ABCD file to ensure timely submission on a weekly basis with accuracy.
• Responsible for addressing escalations related to calculations and understanding of the policy parameters.
• Responsible for Communication, training/cascades to the field teams for better understanding and efficiency.

• Handled Performance for 3 States - TN, KL, KA
• Developed, tracked and analyzed variance of key performance measurements.
• Perform weekly review of the L1 and L2 to understand key constraints hindering day to day performance.
• Aligning state functioning to business expectations in consultation with relevant leaders.
• Aligning State on key tasks and closure , administered from central teams.
• Produced detailed and relevant reports for use in making business decisions.
• Worked closely with field teams and aid in solving issues pertaining to unclosed tickets, Updation/deletion of merchant ID's, Fraud management, retailer satisfaction, policy issues.

• Team management of 300+ employees with 8 direct reporters

• Manpower planning and shift rostering for day to day operations including flagship sales at 10x demand.

• Developed and implemented Standard Operating Procedures to bridge data gaps and resolve related issues which was further implemented across other FCs.

• Worked on creating Dashboards and TAT files using data manipulation tools like MySQL, Python and MS Office tools including Excel, Power Queries, Pivot Tables.

• Designed and modified Outbound packing table giving an ergonomic benefit and reduction of 40% space utilization.

• Worked on Post Inward Putaway pendency with 0.05% pendency spillover beyond 24hrs.

• Controlled 0.14% Putaway Pendency spillover month on month giving both hygiene and cost benefit.

• Achieved Lowest Not Found post Putaway ~ 0.01%

• Worked on LIQCF Project to reduce Last item QC fail cancellations at outbound, a reduction to 0.01% day on day.

• Led B2B catalog operations by engaging in both internal and external stakeholders to reduce requester escalations by creating a centralized dashboards for Photoshoot/Marketing/Re cataloging requests, while maintaining 24hrs of resolution/Delivery TAT.

• Handled inventory inflow Audits and achieved 99.9% audit completion on Carton Item Count.

• Handled post putaway bin audits and brought down missing bin escalations to 0.004%. Ed