Mukul Mehta

Key Responsibilities:

• Intune Administration: Manage and configure Microsoft Intune environments.
  Implement and maintain policies for device compliance and security.
  Monitor and resolve issues related to Intune deployments.
  
• Technical Support: Provide tier 2/3 support for Intune-related issues.
  Troubleshoot and resolve issues with device enrollment, configuration, and compliance.
  Assist end-users with Intune setup and functionality.
  
• Device Management: Enroll, manage, and troubleshoot mobile devices (iOS, Android, Windows, macOS) using Intune.
  Configure and support application deployments via Intune.
  Ensure all managed devices comply with company security policies.
  
• Policy Implementation: Develop and deploy device compliance and configuration policies.
  Implement mobile application management (MAM) policies.
  Ensure proper application of conditional access policies.
  
• Security and Compliance: Monitor and enforce security policies on managed devices.
  Perform regular audits and assessments to ensure compliance with corporate standards.
  Respond to security incidents and support investigations as needed.
  
• Collaboration and Documentation: Collaborate with IT teams to integrate Intune with other enterprise systems.
  Maintain up-to-date documentation for Intune configurations, policies, and procedures.

• After a 6-month probation period, I was given the opportunity to lead a team of 10-12 service desk personnel, overseeing their training and managing their workload related to desktop support tasks, leveraging my prior experience in deskside support.
• Working on tickets having issues related to Microsoft Exchange, Microsoft MDM Intune and resolving escalations for commercial users.
• Managing BYOD and cooperate devices for Platforms like Windows, Android, and iOS. Android for Work (Google), Apple Device Enrolment Program (DEP), Apple Configurator, Autopilot, Bulk, Azure AD Joined (Microsoft)
• Device Life Cycle and Enrolment process of endpoints (iOS, Windows 10, and Android)
• Deploy Win32, Built-in and Office 365 Suite applications
• Configuring policies to windows, Android, and iOS devices. Deploying software and applications to enrolled devices Configuring Compliance Policies for iOS, Android, and Windows.
• Intune - Conditional Access - Create, Maintain, Update, Deploy and Delete CA policies for Windows, Android, iOS,

• Experience in Service Requests, Incident handling, and documentation of the same (ISM).
• Assisting clients through inbound calls and issues submitted via email Providing technical leadership and planning to ensure the continuity of computer services for users.
• Published Reports on Overdue cases, Compliant/ Non- compliant Reports, Backlog and Data Count.
• Diagnose and resolve hardware and software issues, including operating system and application problems.
• Perform system upgrades, installations, and configurations to ensure optimal performance and user satisfaction.
• Ensure a high level of customer service by addressing user inquiries promptly and professionally.