Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
HybridRemote
2
Languages
1
Certification
15
years of professional experience
Customer Experience & Technology Leader with 15+ years at Microsoft driving enterprise transformation across Modern Endpoint Management, Purview and AI initiatives like Copilot adoption, Securing AI and more. Trusted advisor to enterprise customers and executives, partnering with engineering and product teams to accelerate adoption, improve service excellence, and deliver business value at scale. Proven expertise in strategic account management, executive stakeholder engagement, technology decision making, architecture governance, cost optimization, and risk management.
Work History
Customer Experience Engineer – Intune, Purview and Security Copilot
1 Year 10 Months- Drove customer experience strategy across Intune, Purview, Security Copilot, and Microsoft 365 Copilot, improving adoption, supportability, and customer satisfaction.
- Influenced product and service improvements through customer feedback, escalation insights, community trends, and engineering collaboration.
- Delivered AI, Copilot, Security, and Purview readiness programs through workshops, bootcamps, and technical enablement initiatives.
- Drove automation and innovation using PowerShell, Azure Functions, Power Platform and Copilot, transforming complex operational processes into scalable, repeatable workflows that improved productivity, governance, and customer outcomes.
- Improved technical content quality across Microsoft Q&A, Tech Community, and support channels through answer reviews and knowledge-sharing programs.
- • Provided strategic technical leadership for enterprise customers, guiding architecture decisions, governance, risk mitigation, and business value realization.
- Mentored engineers and technical leads, driving capability growth, operational excellence, and customer-centric culture.
- CXE leadership initiatives, offsites, AMA sessions, and engagement programs to strengthen collaboration, inclusion, and team performance.
Cloud Solution Architect / Premier Field Engineer – Intune, Security Copilot, M365 Copilot and Purview
7 Years 9 Months- Served as a trusted advisor to enterprise customers and executives, driving technology strategy, modernization, security, compliance, and business transformation initiatives across Microsoft solutions.
- Led large-scale deployments, migrations, modernization programs, automation initiatives, and security transformations, improving operational resilience, governance, and adoption outcomes.
- Influenced product and service improvements by translating customer feedback, escalation trends, and field insights into actionable recommendations for Engineering and Product Groups.
- Drove AI and Security Copilot adoption through executive briefings, workshops, technical deep dives, and enablement programs for customers, partners, and engineering teams.
- Partnered with senior leadership on roadmap alignment, business planning, technology investments, cost optimization, and strategic decision-making across enterprise accounts.
Technical Advisor / Team Lead – SCCM
2 Years 2 Months- Led and managed a team of 8 to 11 engineers supporting sensitive public-sector customer environments across North America.
- Handled technical and politically sensitive escalations, recovery scenarios and customer-experience improvement efforts.
- Maintained senior-leadership engagement across India and the US for strategy planning, business execution and results improvement.
- Recognized as Star Technical Advisor; team received Star Team recognition during the tenure.
Support Engineer – SCCM
3 Years 4 Months- Delivered enterprise support for critical incidents, advanced troubleshooting, root cause analysis and customer escalation handling.
- Built foundation in customer support discipline, technical depth, case ownership, incident resolution and enterprise customer communication.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Skills
Intune
Purview
Security Copilot
M365 Copilot
Security Hardening for
Mobile Device
Entra
Android Enterprise
App Protection
App
Windows Updates
SCCM/MC
Conditional Access
Information Security
SIT
Sensitivity Labels
DSPM for AI
Data Loss
IRM
Communication Compliance
People Management
Team
Trusted
Training and
Stakeholder
Adoption
Strategy/roadmap Planning
Customer
Operational
Enterprise
Project
Change
Proactive Engagements
Escalation Management
Event/Workshop Management
Certification
- Microsoft Certified: Information Security Administrator Associate – SC-401
- Azure AI Fundamentals – AI-900
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Azure Fundamentals – AZ-900
LANGUAGES
English
Tamil
Timeline
Customer Experience Engineer – Intune, Purview and Security Copilot
Microsoft
10.2024 - CurrentRead More
Cloud Solution Architect / Premier Field Engineer – Intune, Security Copilot, M365 Copilot and Purview
Microsoft
01.2017 - 10.2024Read More
Technical Advisor / Team Lead – SCCM
Microsoft
11.2014 - 01.2017Read More
Support Engineer – SCCM
Microsoft
07.2011 - 11.2014Read More
KCT
Bachelor of Engineering from Electronics and Communication Engineering
Read More
AWARDS & RECOGNITION
Multiple awards and repeated recognitions for offsite leadership, impactful initiatives, customer experience contribution and collaboration., Star Technical Advisor and Star Team recognition during technical advisory leadership tenure.
SELECTED PROGRAMS, TRAINING & OFFSITE LEADERSHIP
- India CXE Learning & Development Program and Bootcamp initiatives focused on AI learning, agent architecture and engineer readiness.
- Internal enablement and training deliveries for engineers on Copilot, Purview for Copilot, AI adoption, customer engagement and product/community response quality.
- India CXE offsite planning and hosting, including strategic objectives, leadership connects, AMAs, collaborative sessions, CARE activities and team engagement experiences.