Mukul Sharma
Delhi
Summary
Operations and compliance-focused professional with experience in onboarding, process coordination, and cross-functional stakeholder management across fintech, insurance, and logistics domains. Skilled in improving operational efficiency, ensuring regulatory adherence, and managing high-volume workflows. Seeking to leverage analytical and process-driven skills in a consulting or operations role. Proven ability to streamline workflows, manage cross functional teams, and support high-volume business functions.
Overview
6
6
years of professional experience
4036
4036
years of post-secondary education
Work History
Operation Executive
Paytm
06.2025 - Current
- Interacted regularly with the sales team, merchants, and tech teams to resolve onboarding blockers.
- Ensured adherence to internal policies and regulatory requirements throughout the onboarding.
- Coordinated end-to-end onboarding for new merchants, ensuring a seamless and efficient process.
- Collected onboarding documents from merchants/agents, validated them, and ensured basic compliance checks.
- Handled day-to-day operational matters efficiently; delegated tasks among team members as required.
Sales Development Manager
HDFC Life
06.2023 - 06.2025
- Collaborate with internal departments to ensure seamless execution of initiatives.
- Analyse performance metrics and market trends to assist in planning and reporting.
- Focus on improving internal workflows and documentation for better output.
- Managed CRM systems for tracking customer interactions and follow-ups.
- Prepared monthly reports detailing progress towards achieving departmental objectives.
- Set up systems that track leads from initial contact through close of sale.
Administrative Associate
BYJU's (Think & Learn Pvt. Ltd.)
03.2022 - 07.2023
- Oversaw day-to-day office administration, meeting coordination, and staff support.
- Maintained documentation, vendor coordination, and internal reporting systems.
- Helped streamline task scheduling, inventory control, and logistics support.
- Acted as a liaison between departments, ensuring smooth communication and task execution.
- Managed inventory and supply tracking to prevent shortages and streamline operations.
Associate - Operations & Logistics
Delhivery
Delhi
12.2019 - 02.2022
- Managed data records for pricing and lane rates across networks.
- Handled RFQs, vendor onboarding, and vehicle placements as per SOPs.
- Supported the supply chain team in operations tracking and reporting.
- Ensured customer needs were met by coordinating with internal and external teams.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts -
Delhi University
DelhiHigh School (12th) -
Yuvashakti Model School
DelhiSkills
- Operations & Process Management
- Compliance & Documentation Handling
- Stakeholder Coordination
- Workflow Optimisation
- Data Analysis & Reporting
- Vendor Management
- MS Excel & MS Office
- Basic Computer Skills
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Operation Executive
Paytm
06.2025 - Current
Sales Development Manager
HDFC Life
06.2023 - 06.2025
Administrative Associate
BYJU's (Think & Learn Pvt. Ltd.)
03.2022 - 07.2023
Associate - Operations & Logistics
Delhivery
12.2019 - 02.2022
Bachelor of Arts -
Delhi University
High School (12th) -
Yuvashakti Model School