Job Search Status
Open to workDesired start date: Immediately
Open To Work
Muneer Dar
Fraud Analyst
New Delhi,DL
Work Preference
Summary
Results-driven Risk & Fraud Analyst with hands-on experience in fraud investigations, suspicious account and payment activity review, KYC due diligence, case documentation, and operational decision-making within high-volume, fast-paced environments. Proven track record at Amazon Fraud Operations (USA) investigating transaction risks, identifying policy violations, and escalating high-risk cases. Skilled in analyzing behavioral patterns, payment anomalies, account linkages, and risk indicators to protect platform integrity. Experienced in remote 24/7 rotational operations, SOP-driven workflows, and cross-functional team collaboration — consistently meeting quality, productivity, and SLA targets. Available immediately and fully willing to work rotating shifts including nights, weekends, and holidays.
Overview
1
1
Certification
8
8
years of professional experience
Work History
AI Quality Analyst
Innodata
12.2025 - 05.2026
- Examined and verified large quantities of AI-generated content for accuracy, consistency, policy adherence, and harmful material, applying rigorous risk-based judgment and keen attention to detail essential to fraud operations.
- Ensured strict confidentiality, complied with changing operational guidelines, and consistently achieved 100% quality outputs in accordance with accuracy and productivity KPIs.
- Engaged with quality teams to address systemic challenges and facilitate process improvements, illustrating flexibility within dynamic, SOP-focused remote setting.
Freelancer
Self-employed
05.2025 - 11.2025
- Accomplished client assignments with detailed online research, precise documentation, responsive customer communication, and prompt issue resolution while overseeing personal caregiving responsibilities.
- Mentored junior freelancers, providing guidance on best practices and professional development.
Transaction Risk Investigator
Amazon
06.2024 - 04.2025
- Monitored 50-100 customer and seller account activities daily to identify instances of fraud, abuse, payment manipulation, and policy violations.
- Evaluated transaction histories, behavioral patterns, account associations, and risk indicators to determine payment-related risks and support operational decisions consistent with Amazon's risk frameworks.
- Reviewed account data, evaluated documentation, and addressed third-party payment discrepancies for customer due diligence (KYC).
- Outlined investigation outcomes with documented evidence, decision rationale, and escalation notes, preserving meticulous case management record for internal audit and compliance purposes.
- Elevated complex and high-risk cases to specialist teams while working collaboratively with operations, compliance, and product teams to optimize fraud prevention workflows.
- Repeatedly reached 95%+ quality productivity and SLA benchmarks in fast-paced 24/7 operational atmosphere, reflecting resilience and adaptability amid shifting schedules.
Senior Customer Support Executive
Solar Shine
01.2018 - 05.2024
- Oversaw 100+ customer complaint escalations, payment disputes, and after-sales service inquiries via phone, email, and chat channels, cultivating strong communication, investigation, and stakeholder management skills.
- Sustained comprehensive case records, collaborating across internal departments and addressing complex issues under time constraints, fostering foundational expertise in operational documentation and customer trust management.
Education
Computer Application And Data Entry - Computer Science
ITI Budgam
Srinagar, India07-2017
Master of Arts - Humanities
University of Kashmir
Srinagar, India04-2016
Bachelor of Arts - English-as-a-Second-Language Education
University of Kashmir
Srinagar, India01-2013
Skills
- Financial fraud Fraud detection Fraud prevention
- Records research Evidence collection Report filing
- Anti-money laundering Know your customer Transaction monitoring Chargebacks ATO
- Investigative techniques Data analysis Case management
- Verbal and written communication
- Dispute resolution AML compliance
- Telephone and email etiquette
- Fraud patterns Fraud identification
- Account information review Financial crimes
- Teamwork and collaboration Problem-solving
- Attention to detail Decision-making Analytical thinking
- Time management Risk assessment Adaptability
Certification
- EF SET English Certificate (2025)
- International BPO Certification (2014)
- Microsoft Office
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
PROJECTS
Website Design and Development (Wix)
Designed and developed responsive business websites for healthcare organizations using Wix.
Projects
- Fazili Sons Healthcare
https://fazilisonshealthca.wixsite.com/fazili-sons-health-c
- Unicare Diagnostic Centre
https://unicarediagnostic1.wixsite.com/unicare-diagnostic-c
Responsibilities
- Designed website layouts and user-friendly navigation.
- Organized business content and visual elements.
- Customized Wix templates to align with client branding.
- Managed website publishing and updates.
- Collaborated with clients to implement revisions and improve user experience.
Timeline
AI Quality Analyst
Innodata
12.2025 - 05.2026
Freelancer
Self-employed
05.2025 - 11.2025
Transaction Risk Investigator
Amazon
06.2024 - 04.2025
Senior Customer Support Executive
Solar Shine
01.2018 - 05.2024
Computer Application And Data Entry - Computer Science
ITI Budgam
Master of Arts - Humanities
University of Kashmir
Bachelor of Arts - English-as-a-Second-Language Education
University of Kashmir