Football
MUNEER FAROOZ
Ranchi
Summary
Dynamic, customer-focused professional with extensive experience in operations, customer service, and marketing. Demonstrated expertise in cultivating client relationships, efficiently resolving issues, and delivering exceptional service. Acknowledged for outstanding communication skills, adaptability, and dedication to achieving organizational objectives. Enthusiastic contributor in fast-paced, customer-centric environments, committed to driving continuous improvement.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Operations Executive
Premium Electronics (Startek)
07.2025 - Current
- - Manage daily operations and customer interactions to ensure superior service quality.
- - Analyze customer feedback and maintain CSAT and quality metrics.
- - Provide technical troubleshooting assistance and support across multiple channels.
- - Collaborate with cross-functional teams to improve workflow efficiency.
Customer Service Representative
Mywish Events
09.2024 - 06.2025
- - Delivered consistent, high-quality customer service through calls and live chat.
- - Maintained excellent client relationships and ensured a positive customer experience.
- - Resolved complex queries promptly, achieving high satisfaction and retention rates.
Customer Support Intern
Mywish Events
03.2024 - 08.2024
- - Supported senior service representatives and assisted in CRM operations.
- - Gained hands-on experience in communication, query resolution, and data management.
- - Contributed to customer engagement and process optimization initiatives.
Core Team Member / Marketing Team Member
Dragoncon, LPU Student Organization
08.2021 - 10.2022
- - Promoted from Marketing Team Member to Core Team Member within one year.
- - Organized student-driven marketing campaigns and creative promotional events.
- - Enhanced brand visibility through targeted outreach and digital engagement.
Education
BBA - undefined
Islamic University of Science & Technology (IUST)
01.2024
Design, Technology and Innovation
Indian Institute of Technology
01.2024
Project Management
Indian Institute of Technology
01.2023
Emotional Intelligence
Indian Institute of Technology
01.2023
12th - undefined
New Convent Hr. Sec. School
01.2019
10th - undefined
Candid Hr. Sec. School
01.2017
Skills
CRM expertise
Effective client communication
Technical support and troubleshooting
Quality assurance and process improvement
Leadership in team collaboration
Positive demeanor and professionalism
Efficient time management
Customer satisfaction metrics
References
- Mehwish, CEO, mywishevents@gmail.com, +91 97972 00010, Mywish Events
- Ubaid, Tantary, Fincrime Analyst, +91 70060 19288, Revolut
ACHIEVEMENTS & AWARDS
- Represented India in 7th Asian Pencak Silat Championship, Dubai (2023), - National Level Medalist (2021), - Federation Cup Medalist (2022), - Represented IUST in All India Inter-University Football Championship (2024), - Runner-Up – Srinagar A Division Football League
Disclaimer
I hereby declare that the information provided above is accurate and true to the best of my knowledge. — MUNEER FAROOZ
Interests
Reading novels
Timeline
Operations Executive
Premium Electronics (Startek)
07.2025 - Current
Customer Service Representative
Mywish Events
09.2024 - 06.2025
Customer Support Intern
Mywish Events
03.2024 - 08.2024
Core Team Member / Marketing Team Member
Dragoncon, LPU Student Organization
08.2021 - 10.2022
BBA - undefined
Islamic University of Science & Technology (IUST)
Design, Technology and Innovation
Indian Institute of Technology
Project Management
Indian Institute of Technology
Emotional Intelligence
Indian Institute of Technology
12th - undefined
New Convent Hr. Sec. School
10th - undefined
Candid Hr. Sec. School