Ramkrishna Mishra

• Delivered exceptional support via chat, email, and phone interactions.
• Spearheaded initiatives to enhance customer support, leading to increased satisfaction scores.
• Facilitated successful renewals and claims processing by optimizing operational workflows.
• Managed and resolved high-level escalations, resulting in improved customer retention.
• Assisted customers with renewals, claims processing, and resolving queries.
• Recognized for swiftly addressing escalations and ensuring high customer satisfaction scores.
• Managed inbound processes for policy servicing, claims, and renewals.
• Handled customer feedback and engagement on social media to enhance satisfaction.
• Drove customer experience initiatives through RTMI, NPS tracking, and process improvements.
• Implemented customer feedback strategies to drive engagement and satisfaction.
• Led training and mentoring programs, boosting team performance and efficiency.
• Addressed grievances and GRO-level escalations with effective resolutions.
• Led team management activities, including training, mentoring, and performance monitoring.

Cultivated strong client relationships, resulting in increased repeat business.

• Maintained accurate documentation and conducted initial verification during loan processing.
• Tracked leads and managed follow-up communications using CRM tools.
• Surpassed monthly sales targets consistently while maintaining compliance with regulations.