Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
STUDENT COUNSELLOR
Timeline
Generic
SURYA A

SURYA A

Tirunelveli

Summary

Customer-focused professional with over 3 years of experience in high-pressure environments. Proven ability to deliver exceptional customer service through strategic problem-solving and effective communication in the fast-paced airline industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Senior Executive

INTERGLOBE AVIATION LIMITED -INDIGO
CHENNAI
12.2021 - Current
  • Resolved customer complaints through effective communication and problem-solving.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Reporter

WIN NEWS
CHENNAI
06.2019 - 03.2020
  • Researched and verified facts to ensure accuracy in reporting.
  • Covered live events, providing real-time updates and analysis.

Education

Bachelor of Science - Visual Communication

MADRAS CHRISTIAN COLLEGE
CHENNAI
05-2019

Skills

  • Effective communication
  • Adaptability
  • Time management
  • Technical proficiency
  • Patience and empathy
  • Positive mindset

Accomplishments

  • 6E Fab debutant
  • 6E Service Champion

Certification

  • WORLD TRACER DESKTOP
  • CUSTOMER SERVICE

Languages

Tamil
First Language
ENGLISH
Proficient (C2)
C2
Hindi
Elementary (A2)
A2

STUDENT COUNSELLOR

CONDUCTED WOMEN BASED WORKSHOP ON SERVICE AND PERSONALITY DEVELOPMENT 

Timeline

Customer Service Senior Executive

INTERGLOBE AVIATION LIMITED -INDIGO
12.2021 - Current

Reporter

WIN NEWS
06.2019 - 03.2020

Bachelor of Science - Visual Communication

MADRAS CHRISTIAN COLLEGE

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SURYA A