Muppana Prabhu Teja
Hyderabad
Summary
Experienced Team Manager with overall 10+ years in operations, including 4.5 years at Amazon leading teams of 25-30 to exceed productivity and quality targets. Skilled in process optimization, team development, and continuous improvement. Previously enhanced SEO and app launches at PamTen Inc. as a Web SEO Expert.
Overview
9
9
years of professional experience
Work History
Team Manager
Amazon Development Centre
Hyderabad
10.2016 - 04.2025
- Managed teams of 25-30 associates, driving productivity, and achieving high-quality standards in a fast-paced, multi-department environment.
- Led process optimization initiatives, including the Delivery Success Rate (DSR) and quality projects, resulting in measurable improvements in site-level and team’s performance.
- Provide support for agents, and facilitate their professional development to enhance their growth.
- Developed and implemented coaching and training plans, providing continuous feedback and SME support to enhance new hire performance.
- Conducted root cause analysis to resolve issues, and provided actionable insights to stakeholders for informed decision-making.
- Ensured effective communication across teams, delivering clear updates, and process changes for smooth operations.
- Maintained service levels and managed shrinkage through proactive, data-driven decision-making.
- Led Kaizen and Lean projects, driving continuous improvement to enhance productivity, and eliminate barriers to accuracy.
- Recognized as 'Best Team Manager' and 'People's Favorite Manager' for outstanding leadership.
- Alexa Beta Tester - Beta Testing and Feedback Contributor. Participated in the early stages of Alexa's development, providing valuable feedback to the team to enhance device functionality and user experience.
Web Search Engine Optimization Expert
PamTen Inc.
Visakhapatnam
12.2015 - 04.2016
- Optimized the company website and social media profiles, achieving top rankings for targeted keywords, and improving online visibility.
- Played a key role in the successful launch of the UK and SG App Support, contributing to the success of the pilot phase.
- Redesigned simple issue codes for the app team, improving operational efficiency.
- Developed and updated SOPs, significantly improving processes for App Support, and enhancing workflow accuracy.
- Earned multiple Star Performer awards, and was recognized as the Best Performer on the All Hands platform.
Education
Bachelor of Technology - Mechanical
Kaushik College of Engineering
Visakhapatnam01.2013
Skills
- MS Office (Excel, PowerPoint, and Word)
- Google Suite
- Kaizen methodology
- Root Cause Analysis
- Quality Control
- Quality Assurance
- Project Management
- Resource Planning
- Risk Management
- Data analysis
- Reporting
- KPI monitoring
- Performance Tracking
- Quality Management Systems
- Service Level Management
- Problem Solving
- Leadership
- Team management
- Critical thinking
- Adaptability
- Strategic Planning
- Cross-functional collaboration
- Process optimization
- Performance metrics
- Employee training
- Project management
- Lean methodologies
- Root cause analysis
- Effective communication
- Stakeholder engagement
- Conflict resolution
- Coaching techniques
- Quality assurance
- Customer service
Disclaimer
I hereby declare that the information provided is accurate to the best of my knowledge.
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Team Manager
Amazon Development Centre
10.2016 - 04.2025
Web Search Engine Optimization Expert
PamTen Inc.
12.2015 - 04.2016
Bachelor of Technology - Mechanical
Kaushik College of Engineering
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