Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Murali Krishna

Bangalore

Summary

Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.

Overview

11
11
years of professional experience

Work History

Customer Solution Center Rep 2 - Technical

HP PPS Services India Private limited
Bangalore
01.2021 - 07.2024

Providing excellent solution and outcome judgment based on technical background, business analysis, and problem-solving skills.

Experienced in execution and delivery of the 7-step sales process.

Handling B2B and B2C sales in a high-pressure environment and being a catalyst in achieving the targets.

After-sales support and total customer end-to-end experience.

Observe, track, and report trends on product capabilities by capturing.

Frequent issues, customer feedback, product outages.

Delivery of product, sales, and training to the new hires.

Technical Support Engineer

Joulestowatts business solutions pvt ltd
Bangalore
04.2017 - 01.2021

Identifying and educating prospective customers, while supporting existing clients with information and assistance that relates to products and services.

Technical and product expertise on HP hardware and software components.

Regular upskilling of new products and technology.

Mould Maker

Dieken Technologies
Bangalore
12.2013 - 03.2015
  • Assembled molds using a variety of hand tools such as drills, taps, reamers, saws and grinders.
  • Inspected molds for accuracy, fit and finish prior to assembly.
  • Utilized precision measuring instruments including micrometers, calipers and height gauges to ensure proper dimensions of the finished product.

Education

BBA -

Kuvempu University
Shivamogga
08-2021

High School Diploma -

NTTF
Bangalore
06-2013

Skills

  • Sales Reporting
  • Customer Support
  • Records Management
  • Client Relationship Building
  • Sales expertise
  • Business Development
  • Retention Strategies
  • Lead Generation (LinkedIn, email)
  • Reporting
  • Escalation handling
  • Negotiating all contracts with prospective clients
  • Addressing client queries about credit terms, products, prices, and availability Procurement, QA & QC

Accomplishments

  • HP - Account level recognition FY'19
  • HP - Account level recognition FY'22

Languages

English
First Language
Kannada
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1

Timeline

Customer Solution Center Rep 2 - Technical

HP PPS Services India Private limited
01.2021 - 07.2024

Technical Support Engineer

Joulestowatts business solutions pvt ltd
04.2017 - 01.2021

Mould Maker

Dieken Technologies
12.2013 - 03.2015

BBA -

Kuvempu University

High School Diploma -

NTTF
Murali Krishna