Murali Krishna K
Bangalore
Summary
Results-driven Team Lead specializing in inventory management and client engagement. Expertise in team supervision, KPI oversight, and process optimization, leading to significant improvements in operational workflows. Demonstrated success in training and developing teams while fostering collaboration on automation initiatives. Committed to leveraging time management skills to exceed performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
First Source
Bengaluru
07.2024 - 09.2025
- Inventory reduction planning.
- Direct interaction with clients' calls.
- Weekly quality huddles and conducting monthly PKTs for the team.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Senior Subject Matter Expert
Mphasis Pvt Ltd
Bangalore
03.2022 - 06.2024
- Worked as acting Team Lead for 30 people across 22 clients.
- Look after the daily inventory.
- Direct interaction with clients in war room calls.
- Collaborated with the Javelina development team for the automation process.
- Facilitated training sessions for junior staff, improving their understanding and skills.
- Collaborated with cross-functional teams to integrate subject matter expertise into projects.
- Provided expert advice on subject-specific issues to enhance organizational efficiency.
Process Analyst
Gallagher Service Center
Bangalore
07.2019 - 03.2022
- Quoting on US healthcare plans.
- Renewal Letter Presentation.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Final Presentation on Open Enrollment Guidelines.
Process Consultant
Hinduja Global Solutions
Bangalore
08.2017 - 07.2019
- Adhering to SLAs and ensuring that these are met regularly, daily production planning, and keeping the client informed about the pending status and capacity planning.
- Mentoring new associates.
- Ability to perform individually and as part of a team.
- Maintaining good quality and revenue parameters.
- Evaluated current processes to develop improvement plans.
Education
B.com - Accounting and Finance
Sree Krishna Devaraya University
Hindupur, India01.2017
D.E.I.T - Inclusive Iterate Teacher
Crescent College of Institutions
Anantapur, India01.2011
Intermediate Board of Secondary Education - Commerce
Balayesu Junior College
Hindupur, India01.2009
Certification
- CQCT (Certification of Quality Control Training)
- Uddan is a talent grooming program that covers leadership excellence and performance management
Automation Projects
- ENSO: The tool will close the auth reference claims without manual intervention
- Co-pilot The tool will auto populate the claim SOP bases on the claim edit or requirments
Accomplishments
- Nominated as a best-quality performer three times
- Created 8 SOPs for the pilot process and received approval from the client
- Received the client's appreciation regarding process updates and mentoring updates
Personal Details
Date of birth: 1991-05-03
Nationality: Indian
Marital status: Married
Disclaimer
I, Murali Krishna K, hereby declare that all the above-given information is true to the best of my knowledge
Timeline
Team Lead
First Source
07.2024 - 09.2025
Senior Subject Matter Expert
Mphasis Pvt Ltd
03.2022 - 06.2024
Process Analyst
Gallagher Service Center
07.2019 - 03.2022
Process Consultant
Hinduja Global Solutions
08.2017 - 07.2019
B.com - Accounting and Finance
Sree Krishna Devaraya University
D.E.I.T - Inclusive Iterate Teacher
Crescent College of Institutions
Intermediate Board of Secondary Education - Commerce
Balayesu Junior College
Similar Profiles
Charlea FitzpatrickCharlea Fitzpatrick
Customer Service Representative at First SourceCustomer Service Representative at First Source
SAMYUKTHA GOPALSAMYUKTHA GOPAL
Customer support executive at First SourceCustomer support executive at First Source
Trisha SeeleyTrisha Seeley
EdTech Team Lead at First SourceEdTech Team Lead at First Source
Dariele DorseyDariele Dorsey
Customer Service Representative at First SourceCustomer Service Representative at First Source
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel