Murali Krishnan V

INNOVEO - No code platform

• Provide product training to employees, partners & customers (Innoveo Skye)
• Have trained more than 1000 learners in the last 5 years
• Migrated the training content to a new learning management system “Moodle” for a better customer / user experience
• Spearheaded the development of Asset Management & Contract Management applications resulting in cost save of $40k a year
• Optimize the tracking mechanism and which improved the operational efficiency by 20%
• Established risk management framework, reducing project failures by 15%
• Adapted both Predictive and Agile approach to manage the entire project & the stakeholder expectations

Digital Engineering – Robotics Process Automation

• Build in strategies to ensure the quality is delivered as per DoD
• Implement quality management strategies
• Monitor quality by utilizing the relevant tools and techniques
• Collect Requirements from relevant stakeholders and create the WBS
• Define and baseline scope
• Provide KT to the developers including any regulatory / compliance requirements

Know Your Customer (KYC) – Corporate & Institutional Banking (CIB)

• Manage team that performs KYC on CIB clients.
• Ensure the renewals & remediation are carried out basis the risk classification of records.
• Collaborate with Customers, Compliance and / or with the Relationship Managers for speedy resolutions.
• The work also involves completion of OFAC / Sanction questionnaires & MIFID classification in liaison with KYC owners / Clients.

Private Banking & Wealth Management

• Lead a team of Associates, Team leads and Assistant Managers
• Manage & monitor team involved in Account opening / closures, Static Data Amendments, Audit Confirmations, Fixed Deposits, Fiduciary Deposits, Customer Due Diligence & Quality Assurance.
• Ensure the team performs the periodic reviews with quality & the cases are submitted as per agreed deadlines with Jersey, Singapore, Dubai, & London booked accounts.
• Migrated and formed a team Compliance support team in Chennai.