Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Murali Manohar D. R

Coimbatore

Summary

Experienced IT Analyst with background in designing, implementing and monitoring effective IT systems. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for previous employers. Relying on depth of knowledge about IT infrastructure and excellent communication skills to drive business efficiency and productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Analyst

TCS
Bangalore
01.2025 - Current
  • Handling application deployment and Windows patch updates as per customer sign-off.
  • Provides remediation support for application deployment failures.
  • Assisted in deploying new systems and services into production environment.
  • Provided support to end-users in troubleshooting application issues.
  • Created detailed technical specifications for software applications.
  • Provided training to end-users on how to use newly deployed systems effectively.
  • Identified areas of improvement in existing systems and proposed changes accordingly.

Senior Project Engineer

Wipro Technology
Bangalore
05.2019 - 12.2024
  • Performed root cause analysis of problems, documented faults in the tracking system, and generated daily reports.
  • Ensure the Incident Management process is conducted, and the SLAs are followed.
  • Supported deployment activities for more than 40,000 devices in different environments using Intune, with a success rate of more than 93%.
  • Ensure correct closure and evaluation of incidents.
  • Managing P1 issues and working on Problem Management, Change Records, with Application SME.
  • Designed complex packages for deployment assignments.
  • Handled over 1,000 incident and deployment support activities, achieving a success rate exceeding 90% in meeting SLAs.

Education

M-tech - Computing Systems & Infrastructure

BITS PILANI University
Pilani
12.2023

BSc-Computer Technologies - Computer Technology

Bharathiar University - Hindusthan College Of Arts And Science
04.2019

Higher Secondary Course Certification - Computer Science

AVB Matriculation Hr.Sec. School
03.2016

SSLC -

Vimal Jyothi Convent Matric Hr.Sec.School
Coimbatore
03.2014

Skills

  • Application deployment
  • Windows patching
  • Technical documentation
  • Incident management
  • Root cause analysis
  • Change management

Certification

Microsoft Azure Fundamentals 900, 2024, 03A7OD-C31F5B

Accomplishments

  • Best New Joiner Award - 2019
  • Received Habit Flag bearer-Demonstrating Stewardship Award (x2) – (2021 & 2023)

Languages

  • Tamil, First Language
  • English, Advanced (C1)

Timeline

IT Analyst

TCS
01.2025 - Current

Senior Project Engineer

Wipro Technology
05.2019 - 12.2024

M-tech - Computing Systems & Infrastructure

BITS PILANI University

BSc-Computer Technologies - Computer Technology

Bharathiar University - Hindusthan College Of Arts And Science

Higher Secondary Course Certification - Computer Science

AVB Matriculation Hr.Sec. School

SSLC -

Vimal Jyothi Convent Matric Hr.Sec.School

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Murali Manohar D. R