Muralidhar Karnati
Hyderabad
Summary
Dynamic Senior Executive with a proven track record at Amazon Development Center, adept at project management and process improvement. Expert in data analysis and customer relationship management, leading cross-functional teams to enhance operational efficiencies. Recognized for delivering exceptional technical support and resolving conflicts effectively, driving customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Senior Executive
Amazon development center
Hyderabad
07.2014 - 05.2025
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
TBSS
Hyderabad
01.2012 - 02.2014
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Technology - ECE
JNTUH
Hyderabad04-2011
Intermediate Certificate - MPC
Narayana Jr College
Hyderabad04-2007
Skills
- Project management
- Process improvement
- Data analysis
- Customer relationship management
- Team leadership
- Budget management
- Technical support
- Conflict resolution
Affiliations
- Quick Learner.
- Work with the team.
- People's person.
- Responsible and Reliable.
Accomplishments
- Best outgoing student in school.
- topper in Inter and Btech
- Secured 179th rank in EAMCET 2007.
- Secured 6023 All India rank [state best 1100] in AIEEE 2007.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Executive
Amazon development center
07.2014 - 05.2025
Customer Service Representative
TBSS
01.2012 - 02.2014
Bachelor of Technology - ECE
JNTUH
Intermediate Certificate - MPC
Narayana Jr College
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