Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Murlidhar Singadia

MUMBAI

Summary

Results-driven Sales Manager recognized for exceptional productivity and efficient task execution. Expertise in strategic planning and customer relationship management, fostering robust team leadership. Proven ability to excel in communication, negotiation, and problem-solving to consistently achieve sales targets and drive business growth.

Overview

9
9
years of professional experience

Work History

Senior Customer Relationship Manager

Pepperfry
MUMBAI
06.2024 - Current
  • Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
  • Provided expert advice on furniture maintenance and care to enhance product longevity.
  • Recommended, selected and located merchandise based on customer desires.
  • Designed interior spaces by combining sets and pieces for cohesive looks.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Developed and implemented sales strategies to increase customer base.
  • Ensured compliance with company policies and procedures related to sales operations.
  • Reviewed customer complaints to determine appropriate methods for resolution.

Senior Consultant Specialist

DressKraft Design
MUMBAI
12.2021 - 05.2024
  • Customized furniture and décor items to meet individual customer preferences.
  • Guided customers through the process of tailoring furniture and décor to their specific needs.
  • Developed detailed project plans and timelines to ensure successful completion of projects.
  • Managed multiple client engagements simultaneously while adhering to tight deadlines.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Attended client meetings to discuss design concepts, budget and timeline requirements.

Debt Management Specialist

AMERICAN EXPRESS
MUMBAI
02.2020 - 10.2021
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
  • Educated clients about bankruptcy options if appropriate.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Analyzed credit reports to determine the best course of action for clients.
  • Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
  • Reviewed client financial data and created debt repayment plans.

Customer Service Associate

CAPITA INDIA
MUMBAI
08.2019 - 02.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained a high level of professionalism when dealing with difficult customers.

Sales Associate

D Decor Studios
MUMBAI
02.2016 - 07.2019
  • Collaborated with architects, builders, engineers and other designers to ensure successful project completion.
  • Advised client on space planning, layout and use of furnishings or equipment.
  • Attended regular meetings with team members throughout the duration of each project.
  • Coordinated with contractors, architects and engineers to drive job success.
  • Created professional presentations to creatively communicate design intent and direction.
  • Conducted site visits to assess existing conditions prior to beginning a project.

Education

Bachelor in Mass Media - Media And Advertising

CHM Collage of Commerce
Mumbai
03-2015

HSC -

Gurukul Collage of Commerce
Mumbai
03-2013

SSC -

Dominic Savio High School
Mumbai
03-2011

Skills

  • Client onboarding
  • CRM software proficiency
  • Upselling strategies
  • Customer segmentation
  • Inter-department collaboration
  • Sales proficiency
  • Customer relations

Accomplishments

  • Best Sales Consultant
  • Highest sales in the Mumbai Region

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Senior Customer Relationship Manager

Pepperfry
06.2024 - Current

Senior Consultant Specialist

DressKraft Design
12.2021 - 05.2024

Debt Management Specialist

AMERICAN EXPRESS
02.2020 - 10.2021

Customer Service Associate

CAPITA INDIA
08.2019 - 02.2020

Sales Associate

D Decor Studios
02.2016 - 07.2019

Bachelor in Mass Media - Media And Advertising

CHM Collage of Commerce

HSC -

Gurukul Collage of Commerce

SSC -

Dominic Savio High School

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Murlidhar Singadia