IT SUPPORT ENGINEER
ANDOC OFFSHORE
Abu Dhabi
03.2025 - Current
- Managed Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD, Azure, Windows 365 Cloud VM's, Azure Virtual Desktop).
- Provided Tier 1-3 IT support, resolving hardware, software, and networking issues, including Cisco Meraki devices, Open VPN cloud troubleshooting and many more.
- Monitored and maintained IT infrastructure and cloud services.
- Monitoring & Major resources and services in Azure.
- Implemented Multi-Factor Authentication with conditional access policies in Azure AD.
- IT onboarding/off-boarding processes, ensuring seamless transitions and compliance with security policies.
- Secured IT environments with tools like Zscaler, Cyberark, Microsoft defender for endpoint, Microsoft Security.
- Efficiently managed Microsoft Active Directory and Azure AD access controls.
- Secure role-based access and conducting user account lifecycle tasks, including deletions, to maintain compliance and enhance organizational security.
- Managed IT assets inventory and vendor relationships.
- Ensure cybersecurity compliance, implement antivirus updates, and manage firewall policies.
- Support remote access solutions (VPN, Citrix, and cloud applications).
- Monitor and maintain IT infrastructure for ADNOC Offshore sites.
- Coordinate with vendors for procurement, maintenance, and IT asset management.
- Possess wide knowledge of Active Directory Domain Services and its administration.
- Participate in major IT projects, including domain and OS migration.
- Supported Microsoft Intune Endpoint manager & End point security and monitored all device and its Configuration profiles.
- Document technical issues, resolutions, and system configurations for future reference.
- Assist in software deployment, patch management, and system upgrades.
- Provide end-user training and IT support to offshore and onshore personnel.
- Assist in the setup, configuration, and maintenance of network equipment, including routers, switches, and firewalls.
- Troubleshoot network connectivity issues and ensure network security compliance.
- Support VPN and remote access solutions for offsite employees.
- Perform regular maintenance tasks to ensure system reliability.
