Murtaza Ratlamwala

To be member of any organization where growth prospects are unlimited, and individual is recognized by his performance. I always look forward to work in challenging environments and strive for excellence. I will prove to be asset to any organization and especially to an organization associated with operations.

Successfully delivered multiple migration projects, enhancing my ability to operate effectively in complex and dynamic environments. Experience includes migrations involving Exchange Server, Exchange Online, SharePoint Online, and OneDrive.

• Designed, planned, and implemented Exchange 2013, 2019, and Office 365 environments.
• Architected hybrid Exchange mail flow coexistence and Exchange server decommissioning.
• Prepared High-Level Design (HLD) and Low-Level Design (LLD) documentation for migration.
• Led user migrations from on-premises Exchange to Office 365.
• Configured mailbox retention and transport policies to meet business needs.
• Set up ADFS for Single Sign-On (SSO) with Office 365 and Facebook Workplace.
• Enhanced email security with SPF, DKIM, DMARC, and strengthened transport rules.
• Automated daily Exchange health checks using custom scripts.
• Managed Exchange database backups and disaster recovery strategies.
• Troubleshot complex issues with resource mailboxes, free/busy, and mail flow.
• Proficient in Azure AD, Active Directory, DNS, and File Server management.
• Participated in SharePoint Online and Regional OneDrive migrations.
• Managed Microsoft Teams and Calling Plans; experienced in Intune management.
• Managed P1, P2, and P3 incidents using SNOW and JSM ticketing tools.
• Supported 20,000+ mailboxes across 10+ global locations.
• Reported regularly to Managers and Client SMEs.