MUSKAN MAKANDAR
Pune
Summary
Dynamic Floor Manager at Wisteria Properties Pvt Ltd with a proven track record in cost reduction and team development. Expert in account management and customer service, I successfully trained staff and optimized performance, achieving significant labor cost savings while enhancing service quality. Adept communicator with strong product knowledge driving sales success.
Overview
7
7
years of professional experience
Work History
Floor Manager
Wisteria Properties Pvt Ltd
Pune
01.2024 - Current
- Recruited and trained new employees to fulfill job requirements efficiently.
- Implemented cost-saving measures that reduced labor costs while maintaining service quality.
- Responded promptly to customer inquiries through phone, email, and in-person interactions.
- Delegated tasks based on employee strengths to foster professional growth.
- Utilized rotation charts to optimize sales team performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
Senior Sales Representative
NEOSKILLS LEARNING SOLUTION
Pune
01.2023 - 12.2023
- Educated customers on available processes and services to enhance understanding.
- Developed compelling presentations that effectively communicated product quality.
- Secured new clients through targeted prospecting and strategic networking.
- Shared comprehensive brand and product knowledge to maximize sales performance.
- Conducted outreach to IT customers for certification related to higher appraisal positions.
Team Leader Operations
SBI CARDS
Pune
05.2019 - 03.2021
- Fostered an inspiring team environment through open communication and collaboration.
- Established clear goals to align team efforts with organizational objectives.
- Delegated tasks effectively, ensuring deadlines were consistently met.
- Oversaw daily operations, promoting efficiency and productivity within the team.
- Monitored team performance and reported metrics to highlight progress and challenges.
- Motivated team members to enhance engagement and drive results.
- Identified training needs and provided targeted coaching for skill development.
Telesales Executive
BALAJI GLOBALS
Pune
03.2018 - 04.2019
- Proactively generated sales through daily high-volume customer outreach, exceeding outbound call targets.
- Resolved customer issues swiftly, enhancing overall product satisfaction and service experience.
- Delivered friendly and informative customer service, fostering positive relationships with clients.
Education
B.COM -
SHIVAJI UNIVERSITY
01.2021
Certificate of Higher Education -
SMT. GANGABAI KHIVARAJ GHODAWAT KANYA MAHAVIDYALAY
01.2016
Skills
- MS-CIT
- TALLY ERP9
- GST
- Product and service knowledge
- Account management
- Computer expertise
- After sales support
- Account management understanding
- Customer service
- Communication skills
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Floor Manager
Wisteria Properties Pvt Ltd
01.2024 - Current
Senior Sales Representative
NEOSKILLS LEARNING SOLUTION
01.2023 - 12.2023
Team Leader Operations
SBI CARDS
05.2019 - 03.2021
Telesales Executive
BALAJI GLOBALS
03.2018 - 04.2019
B.COM -
SHIVAJI UNIVERSITY
Certificate of Higher Education -
SMT. GANGABAI KHIVARAJ GHODAWAT KANYA MAHAVIDYALAY
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