Muskan Sachdeva
New Delhi
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
10 years of experience in Accounting, Banking, Customer service, Management. Expert at implementing customer strategies and satisfaction. Possess excellent customer service, Complaints, and communication skills. Implemented a new strategy, Meeting Targets within the timelines, seeking to leverage my customer service skills to land a position as a Team Leader or Assistant Manager.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact
Gurgaon
01.2023 - Current
- Billing Process based on different types of deals performance obligation in accordance to Revenue Recognition Policy
Billing Process based on different types of deals in accordance to SOP define.
Handling helpdesk queries those are related to invoicing and tax updates.
Month close activities from Billing Perspective. - Billing Process based on different types of deals performance obligation in accordance to Revenue Recognition Policy
Billing Process based on different types of deals in accordance to SOP define.
Handling helpdesk queries those are related to invoicing and tax updates.
Month close activities from Billing Perspective.
Team Member
FIS
Gurgaon
01.2023 - 08.2023
- Developed positive customer relationships through friendly greeting and excellent service in O2 Business for UK customers.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
Subject Matter Expert
Amazon
Noida
06.2020 - 01.2023
- I used to handle 15 new hires for their doubts and updated regarding the process development.
- Worked as Trainer and trained new hires for Japan customers queries.
- Meeting SLA’s, Targets, CCXU, CHT, Transfer rates in JP customers
- Worked with UK customers handled complaints department with return.
and refund issues, Prime queries, Refund Adjustments, Pre-orders and Post orders issues, Delivery issues. - Worked with IN customers with all kind of queries related to Purchase items.
- Worked with SG and NA clients for prime day.
- Handled Sellers queries if there is any claim required.
Accounts Manager
Staybook
New Delhi
10.2018 - 06.2020
- Prepared P&L reports and financial statements for review by management.
- Supervised accounting team of 8 employees.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Collaborated with accounting associates to improve reconciliation processes.
- Improved year-end inventory audit process to increase accuracy.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
Senior Team Member
Bank of America
Gurgaon
10.2015 - 10.2018
- Trained and motivated new staff members to our GWBO process For US.
- Established effective strategies to help team reach goal of [98.68%]
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
Account Executive
Associated Scientific & Engineering Works
Gurgaon
09.2013 - 10.2014
- Maintained updated knowledge of changing industry, standards and trends related to accounts in TALLY ERP, BUSY.
- Increased profitability within accounts by cross-selling additional products.
- Created new revenue streams by increasing market coverage while driving company profits.
- Helped develop marketing materials and ideas to increase referrals.
- Gathered company and contact information to compile data for current and potential customers.
- Journal entries and account reconciliation.
Accountant
Katyayni Tours
New Delhi
09.2012 - 09.2013
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Monitored balance sheets and income statements to evaluate financial performance.
- Verified documented and requested disbursements to facilitate payments.
Education
MBA - Finance
KatyayniStaybookBharathi Vidyapeeth
New Delhi04.2013
Bachelor of Arts - Economics
Delhi University
North Campus02.2011
Skills
- Best Practices
- Training Oversight
- Model Development
- Project Coordination
Languages
English, Hindi, Punjabi
First Language
Accomplishments
- Recognized as Employee for outstanding performance and team contributions for US LOB.
- Bronze, Gold, Silver awards from LOB recognition.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve 98.68%, earning recognition from upper management and financial reward.
Affiliations
- Part of Safety warden for mock drill in company.
- Social activist.
Certification
- Certified CIA+, Institute of computer Accountant - 2010
- Certified Advanced diploma in Compute Technology, IIT-2008
Timeline
Process Developer
Genpact
01.2023 - Current
Team Member
FIS
01.2023 - 08.2023
Subject Matter Expert
Amazon
06.2020 - 01.2023
Accounts Manager
Staybook
10.2018 - 06.2020
Senior Team Member
Bank of America
10.2015 - 10.2018
Account Executive
Associated Scientific & Engineering Works
09.2013 - 10.2014
Accountant
Katyayni Tours
09.2012 - 09.2013
MBA - Finance
KatyayniStaybookBharathi Vidyapeeth
Bachelor of Arts - Economics
Delhi University
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