Priyanka Chaudhary
Process Developer
New Delhi,India
Summary
Adept at processing orders, accepting payments and resolving customer issues. Knowledgeable about training and overseeing team members, helping out in other departments and preparing displays for special promotions. Good time management, multitasking and problem-solving abilities. Experienced Process Developer with over 5 years of experience in Corporate. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact India
Gurgaon
06.2016 - 03.2019
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Served as subject matter expert regarding policies, procedures and technology.
- Researched and resolved discrepancies to maintain accuracy.
Customer Service Officer
Convergys Services Pvt Ltd
Gurgaon
08.2014 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Customer Care Executive
VN Solutions Pvt. Ltd
Gurgaon
01.2012 - 03.2013
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Resolved concerns with products or services to help with retention and drive sales.
Education
10+2 - Commerce
CBSE BOARD
Lal Bahadur Shastri Public School Bachelor Of Business Administration - Business Management
Jamia Hamdard University
Jamia Nagar Skills
Process Development
Certification
CCC Training - NIELIT
Timeline
Process Developer
Genpact India
06.2016 - 03.2019
Customer Service Officer
Convergys Services Pvt Ltd
08.2014 - 04.2016
Customer Care Executive
VN Solutions Pvt. Ltd
01.2012 - 03.2013
10+2 - Commerce
CBSE BOARD
Bachelor Of Business Administration - Business Management
Jamia Hamdard University
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