Microsoft Suite
MUSKAN SINGH
Customer Success
118 Nai Basti Baluganj, Agra, 282001
Overview
4
4
years of professional experience
4
4
Certificates
2
2
Languages
7
7
years of post-secondary education
Work History
Sr. Education Counsellor
College Dekho Pvt. Ltd.
Gurugram
03.2022 - Current
- Worked as individual contributor in pilot project, collaborating with various business functions such as marketing, sales, product team, and finance to understand student's career problems and develop product to address industry gap.
- Conducted career counseling sessions for over 1000 students via calls, virtual meetings, and face-to-face interactions, which helped to identify and understand their actual needs.
- Promoted to corporate relations and placements role, where I established strong relationships with over 100 corporate partners, acting as liaison between university and corporate entities.
- Implemented feedback mechanism to continuously improve career counseling and corporate placement strategies, resulting in 20% increase in student satisfaction.
- By achieving 93% placement success rate and being recognized as top performer twice year, I exceeded organizational goals and ensured that every student received promising career opportunity. This accomplishment not only showcases my dedication to student success and my ability to effectively navigate job market but also highlights my consistency in delivering exceptional results.
Business Development Associate
Byjus Think And Learn
Bengaluru
01.2021 - 09.2021
- Conducted needs assessments and collaborated with clients to develop customized solutions, resulting in 15% increase in product adoption.
- Built and maintained strong relationships with clients by providing exceptional customer service, resulting in 90% client retention rate.
- Led development and implementation of personal mentoring program for students, which resulted in 30% improvement in customer onboarding time.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts and achieved thrice of my target in first month.
Independent Business Consultant
BADA BUSINESS PVT. LTD
Agra
01.2020 - 12.2020
- Worked closely with the sales team to identify upsell opportunities, as well as consulting with clients to help solve their business problems..
- Conducted product demos and presentations to prospects and clients, and provided training and support throughout the sales cycle.
- Achieved 30% increase in sales revenue and contributed to 95% client retention rate.
Customer Relationship Manager
AMAZON SPN
AGRA
07.2019 - 12.2019
- Managed Accounts of 50+ enterprise clients, and developed and executed strategic account plans to achieve their business objectives.
- Conducted regular business reviews with clients to review performance, identify areas for improvement, and ensure their ongoing success with our services.
- Achieved 95% client retention rate and grew revenue by 20% through upsell and cross-sell initiatives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Education Counsellor
College Dekho Pvt. Ltd.
03.2022 - Current
Business Development Associate
Byjus Think And Learn
01.2021 - 09.2021
Top performer IBC in Bada Business Pvt Ltd
02-2020
Independent Business Consultant
BADA BUSINESS PVT. LTD
01.2020 - 12.2020
Authorized partner for Amazon Seller Affiliate Program
01-2020
Customer Relationship Manager
AMAZON SPN
07.2019 - 12.2019
Awarded for Best Business Plan Presentation in college annual fest
04-2018
Awarded for my creative thinking “BEST OUT OF WASTE” competition in college annual fest
04-2018
MBA - Integrated (Marketing And International Business)
R.B.S Management Technical Campus
05.2017 - 04.2022
12th CBSE - Commerce
John Milton Public Schools
04.2016 - 05.2017
High School Diploma -
St. Augustine Senior Secondary School
04.2014 - 05.2015
Summary
As a proactive individual contributor with more than 3 years of experience in the Ed-tech industry, Skilled in building relationships, leadership, and problem-solving in fast-paced environments. Committed to streamlining operations to reduce costs and promote organizational efficiency. Collaborative team player with strong judgment and independent decision-making skills, dedicated to maximizing customer satisfaction and driving profits.
Education
MBA - Integrated (Marketing And International Business)
R.B.S Management Technical Campus
Agra 05.2017 - 04.2022
12th CBSE - Commerce
John Milton Public Schools
Agra 04.2016 - 05.2017
High School Diploma -
St. Augustine Senior Secondary School
Agra 04.2014 - 05.2015
Certification
Authorized partner for Amazon Seller Affiliate Program
Skills
Strategic communications and interpersonal skills
Software
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