Muthulakshmi L
Program Management
Bangalore
Summary
Innovative business enthusiast with 6 years of experience in leading cross functional teams to deliver projects on time within the budget. Skilled in project planning, resource allocation, and risk management. Seeking to leverage proven leadership abilities and technical expertise to drive project success
Overview
6
6
years of professional experience
Work History
Manager - Growth & Strategies
TravelPlus
Bangalore
12.2022 - Current
- Working closely with senior executives across functions
such as sales, product, marketing, finance and
business development to develop and implement
growth initiatives - Developing and executing company's growth strategy
with focus on building and scaling high-performing
teams - Developed project charters and project plans to
guide project execution. - Collaborate with internal and external stakeholders to
define project requirements and deliverables. - Incorporate feedback from stakeholders and team
members, aligning project modifications with
overarching goals - Prepare and present project reports, including status
reports, budget updates, and risk assessments, to
senior management. - Conduct regular project meetings to review progress,
discuss issues, and make decisions to keep the project
on track. - Managing multiple projects simultaneously, prioritizing
tasks to meet deadlines.
Category Manager
Urban Company
Chennai
03.2021 - 12.2022
- End to end ownership of painting category by owning
responsibility for the city performance including supply
demand, survey hiring, customer experience and
partner growth - Managed a team of 60-70 relationship managers, 3
trainers, 10-12 inside sales associate and 4 BDAs
Develop project plans, timelines, and budgets in
collaboration with stakeholders. - Monitor project progress and identify and mitigate risks
to ensure successful project delivery. - Onboarding and training relationship managers to
launch new model in the city. Working with central
team on key initiatives such as pricing, inside sales, new service launch, etc,. - Identified and resolved project issues and conflicts to
minimize project delays and disruptions. - Monitored project budgets and expenditures and
implemented cost-saving measures when necessary. - Increased sales and customer rating by developing
new training module, customer handling technique,
and perfect sales pitch. Continually maintained and
met deadlines, exceeding expectations and
effectively rolling out sales campaign - Conducted post-project reviews to evaluate project
performance and identify areas for improvement. - Achieved UC Champion award for "Ownership and
Bias in Action" three times for solving the overall
territory problem & over achieving the operational
and sales metrics
Deputy Manager
Extramarks Education India Pvt Ltd
Chennai
12.2019 - 02.2021
- Taking care of recruitment, training, team management and performance effectively & efficiently. Handled a team of 15 BDEs
- Prepare and maintain daily, weekly and monthly reports. Improved the sales conversion percentage from 15% to 30% by using innovative sales techniques
- Improved the connected calls to demo bookings by 30% in 3 months by training the BDEs on various cold and warm call techniques
- Conducting one on one reviews for the employees based on their performance every week. Ensuring customer service satisfaction and good client relationship
- Established new sales strategy and increased sales conversion during lockdown. Improved the average sale value by almost 2 times (from INR38000 to INR68500)
Senior Business Development Associate
Byjus - Think & Learn Pvt Ltd
Chennai
06.2018 - 12.2019
- Generating leads by conducting offline and online events. cold calling and fixing appointment with the customers for a demo session
- Meeting customers and convincing them to buy Byjus product, Negotiating deals, and order closure, Achieving sales and revenue target every week
- Developed business pipeline using cold and warm techniques. Over achieved targets by meeting 240% of revenue target.
- Position of Responsibility: Being a "Team Leader" monitored the quantitative and qualitative achievements of the team and reported results to the manager. Also provide guidance, instruction and direction to the team for the purpose of achieving the targets provided on time
Certification
Currently preparing for the Project Management Professional (PMP) certification exam, anticipated completion in June'24
Skills
Project Planning and Execution
Business Process Improvement
Business Development and Planning
Analytical and problem solving
Cross Functional Team Leadership
Risk Management
Stakeholder Communication
Strategic Planning
Onboarding & Planning
Performance Metrics
Critical Thinking
Operations Management
Account Management
Education
B.Tech - Computer Science Engineering
Kalasalingam University
Srivilliputtur, TamilNadu 06.2014 - 05.2018
HSC -
Sri Kamakshi Vidyalaya Matric Hr Sec School
Tuticorin, TamilNadu 06.2013 - 04.2014
SSLC -
Sri Kamakshi Vidyalaya Matric Hr Sec School
Tuticorin, TamilNadu 06.2011 - 04.2012
Timeline
Manager - Growth & Strategies
TravelPlus
12.2022 - Current
Category Manager
Urban Company
03.2021 - 12.2022
Deputy Manager
Extramarks Education India Pvt Ltd
12.2019 - 02.2021
Senior Business Development Associate
Byjus - Think & Learn Pvt Ltd
06.2018 - 12.2019
B.Tech - Computer Science Engineering
Kalasalingam University
06.2014 - 05.2018
HSC -
Sri Kamakshi Vidyalaya Matric Hr Sec School
06.2013 - 04.2014
SSLC -
Sri Kamakshi Vidyalaya Matric Hr Sec School
06.2011 - 04.2012