Mutyala Bindu Sahithi
Summary
High-performing individual with around 4 years of experience in a business analyst role, with domain knowledge of insurance. Specialized in product configuration, end to end implementation of health and life insurance claims platform. Proven ability to collaborate with stakeholders and cross-functional teams to drive claims automation.
Overview
4
4
years of professional experience
Work History
Business Analyst
Metamorphosys Technologies Pvt Ltd
Mumbai
04.2025 - Current
- Led claims product configuration from requirement analysis, through production go-live, for Health and Life insurance products.
- Analyzed policy wordings and rider documents to design executable claim adjudication rules.
- Configured health claims, including hospitalization, daycare, pre/post hospitalization, sub-limits, deductibles, co-pay, and exclusions.
- Configured life claims, including death, maturity, survival benefits, and rider claims (ADB, CI).
- Implemented auto-adjudication logic to enable straight-through processing and reduce manual claim handling.
- Defined and configured claims workflows, SLAs, role-based task assignments, and escalation rules.
- Set up payable amount calculations, handling benefit limits, multiple riders, taxes, and currency considerations.
- Coordinated with product, engineering, underwriting, actuarial, and insurer stakeholders throughout implementation.
- Authored rule-mapping documents, decision tables, and configuration specifications.
- Led UAT planning and execution, created test scenarios and edge cases, validated outcomes, and resolved configuration defects.
- Supported production go-live and post-launch stabilization, including defect triage and insurer change requests.
Business Initiatives and Projects Manager
SBI General Insurance
Mumbai
06.2022 - 04.2025
- Demonstrated proficiency in understanding and documenting complex business requirements, ensuring effective communication between business stakeholders and technical teams
- Conducted detailed analysis of business processes to identify the opportunities for process improvement.
- Skilled in translating business requirements into comprehensive system designs and process diagrams, facilitating seamless project implementation
- Successfully acted as a liaison between cross-functional teams to gather requirements and develop actionable insights for strategic decision-making.
- Thoroughly verified and analysed requirements for completeness and feasibility, created Business Requirements Documents (BRDs) and documented Change Requests to support project development and execution.
- Facilitated meetings with stakeholders to define project requirements and deliverables, ensuring alignment with business objectives.
- Proposed and formulizing technical and process solutions that meets business needs and cost effective.
- Core team player in transformation project of new core implementation from old legacy system to New system.
- Performed UAT for various projects and change requests to ensure the business requirements are fulfilled.
- Involved in managing the Health, corporate insurance line of Business and end to end solutioning from planning, requirement gathering, UAT, integrations.
Education
PGDM - Insurance and Risk management
IIRM (Institute of Insurance and Risk Management)
01.2022
BBA - Finance
Siva Sivani institute of Management
01.2020
Skills
- Requirement Analysis
- Stakeholder Engagement
- Product Configuration
- Product Management
- BRD Documentation
- Project Management
- Process Improvement
- Data Analysis
- SQL database
- UAT Execution skills
Projects
- Sun Life Insurance – Health & Life Claims Platform
Owned end-to-end claims platform implementation, translating policy wordings into adjudication rules, workflows, and payable calculations, and supporting UAT and go-live.
- New core implementation of TCS BaNCs project,
As part of the project, collaborated with different teams in requirement gatherings, tracking of development phase, reviewing test case scenario's and performed UAT of end to end issuance of policy.
Worked on multiple projects related to regulatory and compliance, BAU in Increasing the efficiency of business team. This involves interacting with cross functional teams to understand the requirements and preparing the flow charts, use cases and BRDs, getting cost approval, taking up with technical teams and implementation.
New digital insurance platform - SIMBA, Under this project reviewed the requirements, interface, and performed UAT.
Timeline
Business Analyst
Metamorphosys Technologies Pvt Ltd
04.2025 - Current
Business Initiatives and Projects Manager
SBI General Insurance
06.2022 - 04.2025
PGDM - Insurance and Risk management
IIRM (Institute of Insurance and Risk Management)
BBA - Finance
Siva Sivani institute of Management