Mohammed Abdul Wasey Muzakkir

• Supervision: Leading and managing a team of 20 associates.
• Task Allocation: Assigning responsibilities and tasks based on individual skills, and team dynamics.
• Monitoring Progress: Tracking the team's progress, ensuring goals are met, and addressing any obstacles hindering productivity.
• Stakeholder Liaison: Acting as a bridge between the team and other stakeholders, facilitating effective collaboration and coordination.
• Performance Evaluation: Conducting regular performance reviews, and providing constructive feedback to team members.
• Promoting a Learning Culture: Encouraging continuous learning and fostering an environment conducive to growth.
• Resource Management: Managing resources efficiently and effectively for optimum outcomes.
• Compliance: Ensuring team members adhere to company policies, procedures, and industry standards.

• Managed two projects while ensuring smooth operational processes.
• Directed teams to achieve goals within strict deadlines, without compromising on quality requirements, making sure to meet SLAs with no penalty.

• Strategic Planning: Developed and executed task strategies to optimize workflows and achieve project objectives efficiently.
• Effective Communication: Facilitated a seamless information flow among team members and stakeholders, ensuring alignment and clarity.
  Project Organization: Managed and structured tasks, resources, and documentation to enhance operational efficiency.
• Business Reviews & Presentations: Led Weekly Business Reviews (WBR), and prepared Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), providing data-driven insights for leadership decision-making.
• Goal Setting and Performance Management: Defined yearly objectives, aligning team efforts with organizational priorities, and driving measurable success.

• Client and Stakeholder Coordination: Managed escalation tickets with accuracy and empathy, collaborated with account managers, and held weekly client meetings to discuss challenges and action plans.
• Training and Floor Support: Provided technical assistance on Google Ads Conversion Tracking and Google Analytics (GTM), trained new hires, and supported agents with tag implementation issues.

• Client Implementation & Strategy: Assisted large clients in implementing tracking codes, optimizing business insights, and setting up marketing campaigns for lead generation and growth.
• Website Testing & Troubleshooting: Conducted daily site tests, ensured functionality, and resolved issues related to conversion tracking, analytics, reporting, and Google Tag Manager.
• Complex Issue Resolution: Expertly handled complex tickets, meeting productivity, quality, CSAT, and timeliness targets.

SEO Optimization: Managed on-page and off-page optimization to enhance website visibility.

Google AdWords Management: Created, implemented, and tracked conversion tracking and remarketing campaigns for performance optimization.