MYTHILI MURUGESAN
Banking Operations
Chennai
Summary
Results driven banking professional with over 6 years of banking experience in
- Branch operations
- Customer service
- Credit card operations
Proven ability to resolve customer issue efficiently, ensure regulatory compliance and manage end-to-end banking process.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Assistant Manager CreditCard Operations
HDFC Bank Ltd
10.2022 - Current
- Handling end-to-end credit and debit card EMI onboarding with accurate documentation and timely processing.
- Managing loan disbursement, cancellations, and refunds, ensuring compliance with bank regulations.
- Posting vouchers and monitoring GL accounts to ensure accuracy and avoid discrepancies.
- Performing User Acceptance Testing (UAT) in a production environment to detect and resolve processing errors.
- Handles over 10 to 15 calls and over 30 emails from stakeholders.
Assistant Manager CustomerService & Branch Operations
ICICI Bank Ltd
09.2019 - 07.2022
- Ensured prompt resolution of customer queries within defined TAT.
- Contributed to branch profitability by achieving targets in business-related services.
- Managed cash transactions, day-to-day operations, and ensured accurate record-keeping.
- Handled 30 to 50 sales-oriented phone calls per day.
Education
Bachelor of Science - Costume Design & Fashion
Sri Krishna Arts And Science College
Coimbatore01.2018
HSC & SSLC - Science
Govt. Higher Secondary School
Coimbatore01.2015
Skills
MS Excel
Internet Applications
Core Banking Software (FinCore, Flexcube)
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Certification
Diploma in Computer Application (Duration 6 months), CSC, Coimbatore
Accomplishments
Completed a Project on "IPO Analysis" about Swiggy IPO
Declaration,
I hereby declare that the information provided is true to the best of my knowledge.
Timeline
Assistant Manager CreditCard Operations
HDFC Bank Ltd
10.2022 - Current
Assistant Manager CustomerService & Branch Operations
ICICI Bank Ltd
09.2019 - 07.2022
Bachelor of Science - Costume Design & Fashion
Sri Krishna Arts And Science College
HSC & SSLC - Science
Govt. Higher Secondary School