MYTHILI MURUGESAN
Credit Card Operations - Authorizer
Chennai
Work Preference
Summary
Results driven banking professional with over 6 years of banking experience in Branch operations, Customer service, Credit card operations. Proven ability to resolve customer issue efficiently, ensure regulatory compliance and manage end-to-end banking process.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Assistant Manager CreditCard Operations
HDFC Bank Ltd
10.2022 - Current
- Handling end-to-end credit and debit card EMI onboarding with accurate documentation and timely processing.
- Managing loan disbursement, cancellations, and refunds, ensuring compliance with bank regulations.
- Posting vouchers and monitoring GL accounts to ensure accuracy and avoid discrepancies.
- Performing User Acceptance Testing (UAT) in a production environment to detect and resolve processing errors.
- Handles over 10 to 15 calls and over 30 emails from stakeholders.
Assistant Manager CustomerService & Branch Operations
ICICI Bank Ltd
09.2019 - 07.2022
- Ensured prompt resolution of customer queries within defined turnaround time.
- Contributed to branch profitability by achieving targets in business-related services.
- Managed cash transactions, day-to-day operations, and ensured accurate record-keeping.
- Handled over 40 to 50 sales-oriented phone calls per day.
Education
Bachelor of Science - Costume Design & Fashion
Sri Krishna Arts And Science College
Coimbatore03-2018
HSC & SSLC - Science
Govt. Higher Secondary School
Coimbatore03-2015
Skills
MS Excel
Internet Applications
Core Banking Software (FinCore, Flexcube)
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Certification
Diploma in Computer Application (Duration 6 months), CSC, Coimbatore
Accomplishments
Completed a Project on "IPO Analysis" about Swiggy IPO
Declaration,
I hereby declare that the information provided is true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Interests
Dance
Timeline
Assistant Manager CreditCard Operations
HDFC Bank Ltd
10.2022 - Current
Assistant Manager CustomerService & Branch Operations
ICICI Bank Ltd
09.2019 - 07.2022
Bachelor of Science - Costume Design & Fashion
Sri Krishna Arts And Science College
HSC & SSLC - Science
Govt. Higher Secondary School