Mythri Harish Bhatt
Bengaluru
Summary
Key account manager with over 10 years of experience in BFSI, Retail, and Hospitality sectors, including 7 years in project management. Delivered 30+ cross-functional projects on time, achieving high stakeholder satisfaction. Managed client portfolios exceeding $5 million, leading to a 20% increase in client satisfaction while consistently meeting performance metrics.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Xebia IT Architects
Bengaluru
11.2021 - Current
- Achieved 15% growth in repeat business by maintaining strong client relationships through effective communication.
- Resolved 95% of customer complaints within 24-48 hours, enhancing customer satisfaction.
- Negotiated and closed over three high-value contracts annually, boosting profitability by 8% to 10%.
- Collaborated on more than 12+ projects, delivering tailored solutions with a 96% on-time delivery rate.
- Identified and mitigated churn risks, saving over $25000 in annual revenue.
- Proactively addressed service issues, resulting in a 35% reduction in escalations.
- Conducted quarterly business reviews, increasing engagement by 15%.
Project Coordinator
IBM
Bengaluru
01.2016 - 11.2021
- Reviewed project documentation bi-weekly, identifying and reporting issues and improvement
- Managed portfolio of 8–12 concurrent projects, achieving 95% on-time delivery while adhering to budget.
- Allocated resources across five departments, optimizing utilization and reducing material shortages by 20%.
- Collaborated with senior leadership in quarterly planning sessions, initiating over 10 new projects aligned with goals.
- Delivered all project milestones on schedule, consistently meeting quality benchmarks outlined in charters.
- Resolved annual team conflicts through consensus-driven solutions, improving satisfaction scores by 20%.
Enterprise Systems Analyst
Unisys Global Services
Bengaluru
07.2014 - 01.2016
- Deploying and managing software updates using tools like SCCM (System Center Configuration Manager) and Microsoft Intune.
- Planned and executed upgrades to systems management tools to maintain operational efficiency.
- Managed Incident, Problem, Change, and Service Request processes to enhance enterprise support.
Education
Bachelor - Computer Engineering
Atria Institute of Technology
Bengaluru07-2014
Skills
- Client relationship management
- Contract negotiation
- Interpersonal skills
- Key account management
- Project management
- Project tracking
- Resource allocation
- Conflict resolution
- IT project management
- Budget management
Timeline
Assistant Manager
Xebia IT Architects
11.2021 - Current
Project Coordinator
IBM
01.2016 - 11.2021
Enterprise Systems Analyst
Unisys Global Services
07.2014 - 01.2016
Bachelor - Computer Engineering
Atria Institute of Technology
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