N. Balasundaram
Bengaluru
Summary
Manager with an organization of high repute, preferably in Hospital / Healthcare industry
A result-oriented professional with over 10 years of experience in Healthcare Operations, Business Development, Customer centricity & Project Management. Extensive experience in conceptualizing and implementing SOPs, process improvement, resource allocation, costing and utilization in hospital operations. Proven competencies in rolling out innovative service excellence strategies to ensure the highest level of healthcare delivery. Developed & executed quality administration strategies to accomplish multiple digit growth of revenue, EBITDA & market share YOY and improve ROI through long-term planning. Capabilities in policy designing, project management, budgetary control, procurement, program development and facility expansion. Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & rapid changing environment with excellent communication, people management analytical and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Associate Manager
Manipal Hospital Yeshwanthpur
04.2024 - Current
- Formulating long/short-term plans to enhance operations and ensuring proper implementation of policies towards promoting & protecting health & organizational effectiveness
- Managing daily operations of the Physiotherapy, Radiology, Outpatient Conversion & Home care Business
- Working as Business Head for the P&L of Physiotherapy, Radiology, Conversion & Home care Business
- Developing budgets for managing facilities and interfacing with senior management for implementing administrative policies & procedures
- Conceptualizing pricing strategy with Marketing team OPD & IPD Packages
- Monitoring diagnostics & Ancillary functions like Radiology Services, Physiotherapy, operations, manpower planning and so on
- Ensuring organizational efficiency through proper implementation of policies towards promoting & protecting health & safety and environment effectively
- Recognizing, adopting, & implementing operational best practices and metrics to obtain desired strategic and tactical results
- Ensuring the effective execution of operational implementations for major strategic priorities, clinical and/or operational transformation initiatives, overseeing the operating structure to ensure both efficient and cost- effective contributions at every stage of the healthcare management process
- Supervising the timeline and ensuring timely execution of process improvement opportunities and the governance process to prioritize projects and programs so that they align with the needs and mission of the company across all divisions
- Identifying training needs at all levels of the organization, and foster change to achieve system-wide performance improvement initiatives
- Preparing & coordinating the hospital for Accreditation / Quality Certification like NABH and Internal Audit
- Directed growth & profitability by ensuring patient satisfaction and managed day-to-day department functions
- SPOC for Covid care center during the pandemic.
Executive
Manipal Hospital Yeshwanthpur
01.2019 - 03.2024
Executive
Manipal Hospital Kharadi
08.2016 - 12.2018
Senior Physiotherapist
Aster CMI Hospital, Hebbal Bangalore
03.2015 - 07.2016
Physiotherapist
Columbia Asia Hospital Hebbal
11.2009 - 03.2015
Education
MBA -
National Institute of Business Management (NIBM)
01.2015
Bachelor’s Degree - Physiotherapy
Tamil Nādu Dr MGR Medical University
01.2008
Skills
- Strategic Planning
- Hospital Administration / Operations Management
- Business Development
- Budgeting & Cost Analysis
- Project Management
- Customer Centricity
- Client Relationship Management
- Cross-functional Coordination
Languages
English
Kannada
Tamil
Malayalam
Personal Information
- Title: Enterprising Leader & Planner
- Date of Birth: 07/19/83
Training
- Train the Trainer
- Lean Management
Timeline
Associate Manager
Manipal Hospital Yeshwanthpur
04.2024 - Current
Executive
Manipal Hospital Yeshwanthpur
01.2019 - 03.2024
Executive
Manipal Hospital Kharadi
08.2016 - 12.2018
Senior Physiotherapist
Aster CMI Hospital, Hebbal Bangalore
03.2015 - 07.2016
Physiotherapist
Columbia Asia Hospital Hebbal
11.2009 - 03.2015
MBA -
National Institute of Business Management (NIBM)
Bachelor’s Degree - Physiotherapy
Tamil Nādu Dr MGR Medical University
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