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Application Engineer with 15 years of experience in technical support, product evaluation, failure analysis, and customer communication. Proven track record of maximizing design win success, identifying new applications, and coordinating with program management, marketing, and other support staff. Strong knowledge of O365, ITIL Fundamentals, MacOS Support, Windows OS 10 and 11, Security Vulnerabilities, Patch Management, Customer Support, Written Communications, ServiceNow, Flexera, Altiris, and other SaaS core tools. Some knowledge of Bash Scripting.

9 Years of Experience over all in my career I wanted to obtain a responsible and challenging position as Application Support / Desktop Support Engineer L1 & L2 that provides opportunities to keep abreast latest developments in the organization and to utilize my professional and interpersonal skills for the benefit of the organization.

Dynamic and customer-focused Technical Support Engineer with over 4 years of experience diagnosing and resolving software-related issues. Proficient in providing timely solutions to ensure uninterrupted operations for diverse clientele. Certified in Microsoft Azure and Office 365, adept at delivering effective support within cloud computing environments. Seeking to leverage expertise in Azure and Office 365 services, alongside strong troubleshooting skills, to enhance organizational efficiency and elevate customer satisfaction.

1.5 years as a application support engineer with experience in IT Infrastructure and hosting-based support environments Customer-oriented professional with intense cloud operation experience with advanced skills in managing cloud infrastructure and optimizing deployment processes.
Experienced in automation, monitoring, and troubleshooting to ensure seamless operations and high system reliability. And striving to work with an organization that supports growth mindset.

N. P. G. Kalyan

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Application Support Engineer

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