N. SIVANESAN
Chennai
Summary
Experienced hospitality worker (09+ years) in Hospitality Sector. Proven ability to active 100 percent Branch Target and run all departments including hotel front desk, housekeeping, maintanence, F&B service. Responsible, knowledgeable, and technically savvy.
Overview
9
9
years of professional experience
Work History
Branch Sales Manager
VCARE HAIR AND SKIN CLINIC PRIVATE LIMITED
Chennai
10.2023 - Current
- Managed daily operations of the clinic to ensure smooth service delivery.
- Led and motivated sales team to achieve targets and enhance customer engagement.
- Developed and implemented training programs for new staff on sales techniques.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Built strong relationships with clients to foster loyalty and repeat business.
- Developed and implemented sales strategies to increase branch profitability.
- Coordinated marketing initiatives to promote hair and skin services effectively.
- Managed branch sales, customer service and finances
Branch Manager
Meghavi wellness Chennai
Chennai
10.2022 - 09.2023
- As a spa branch manager, My job is to oversee the daily operations of a spa facility, ensuring that it runs smoothly and efficiently.
- Staff management: responsible for hiring Front office staff, training, and managing a team and support.
- Customer service: I will be responsible for ensuring that customers receive a high level of service and satisfaction, and that all complaints or concerns are addressed promptly.
- Budgeting and financial management: managing the spa's budget, including revenue generation, expense control, and profitability.
- # Sales and marketing # Inventory management # Facility maintenance # Compliance # Reporting #Training and development # Collaboration.
- Briefing the staff about day to day activities, maintanence staff grooming, shift allocation, audit cash counter, reviewing hygiene and property inspection on the floor.
- Managed daily operations of wellness branch ensuring efficient service delivery.
- Supervised staff training and development to enhance customer engagement skills.
- Coordinated wellness programs and services aligning with client needs and preferences.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
Centre Manager
CULT FIT
Chennai
04.2021 - 09.2022
- Team leading, Sales, Maintaining the Center clean and hygiene, Follow the SOP Standard operation process, Maintaining the footfall with good numbers, Increase the revenue
DO - Duty Officer
PVR Cinemas
Chennai
02.2019 - 05.2020
- Coordinating the front office, house keeping, maintanence staff and shift allocation.
- To keep the customers satisfied and making an impact, increasing the revenue and room audit.
HM - Hotel Manager
OYO Rooms
Chennai
03.2017 - 01.2019
- Cash handling and maintaining stock levels.
- Supervising the staff, conducting brief meetings for staff and scheduling shifts.
Bar Supervisor
Aqua Green Hotels & Resorts
Chennai
05.2016 - 02.2017
- Supervised bar operations ensuring high service standards and guest satisfaction.
- Managed inventory levels, ordering supplies to maintain efficient bar service.
- Performed opening and closing procedures each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
Trainee
The Park - Chennai
01.2016
- Getting trained in all department including front office, F&B service & house keeping.
Education
SSLC -
Rama krishna Matric, H.S. School
MadhavaramDHM - Diploma in Hotel Management -
Open University Malaysian INSTITUTE OF PROFESSIONAL DEVELOPMENT SCHOOL OF LIFELONG LEARNING
Skills
- Problem solving
- Escalation handling
- Property maintenance
- Staff handling
- Sales and marketing
- Inventory management
- Facility maintenance
- Compliance
- Reporting
- Training and development
- Collaboration
- Sales strategy
- Staff training
- Relationship building
- Team leadership
- Inventory control
- Performance analysis
- Time management
- Setting sales goals
- Team development
- Driving revenue
- Operations management
- Revenue generation
- Increasing sales
- Branch operations
- Team training and development
- Sales tracking
Languages
- Tamil, 100%
- English, 100%
Timeline
Branch Sales Manager
VCARE HAIR AND SKIN CLINIC PRIVATE LIMITED
10.2023 - Current
Branch Manager
Meghavi wellness Chennai
10.2022 - 09.2023
Centre Manager
CULT FIT
04.2021 - 09.2022
DO - Duty Officer
PVR Cinemas
02.2019 - 05.2020
HM - Hotel Manager
OYO Rooms
03.2017 - 01.2019
Bar Supervisor
Aqua Green Hotels & Resorts
05.2016 - 02.2017
Trainee
The Park - Chennai
01.2016
SSLC -
Rama krishna Matric, H.S. School
DHM - Diploma in Hotel Management -
Open University Malaysian INSTITUTE OF PROFESSIONAL DEVELOPMENT SCHOOL OF LIFELONG LEARNING