Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Nabeel Ahmed

Nabeel Ahmed

Bangalore,Karnataka

Summary

  • Experienced Team lead with 5 year background in Information Technology. Expert in Service Desk Support. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior System Administrator

NTT Data Services
Bangalore
11.2019 - Current
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Increased system security and performance with proactive changes.
  • Submitted recommendations regarding infrastructure overhauls.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Trained and directed users on correct use of software and hardware within systems.

Senior Technical Consultant

Concentrix
Bangalore
07.2017 - 09.2019
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Coordinated installation of updated computer programs and systems.
  • Troubleshot and resolved problems with programs and systems.
  • Updated project manager twice weekly regarding status of open projects.
  • Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
  • Improved services and technologies through continued analysis of system performance.
  • Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.

Education

BBA -

Bangalore University
Bangalore, India
05.2013

Skills

  • Project Management
  • Specifications Understanding
  • Training and Development
  • New Program Installations
  • Technical Support
  • Performance Analysis
  • Help Desk Software
  • Troubleshooting and Diagnosis
  • End-User Training
  • Organizational Leadership
  • Troubleshooting and Maintenance

Accomplishments

  • Led team to achieve Service Level Agreements, earning recognition from upper management and financial reward.
  • Promoted to Team Lead due to Smart work, Dedication, Punctuality and Leadership skills that achieved project metrics and SLA's.
  • Consistently maintained high customer satisfaction ratings individually and also for the team.

Certification

  • ITIL Training - 2019
  • Leadership & Management - 2022

Timeline

Senior System Administrator

NTT Data Services
11.2019 - Current

Senior Technical Consultant

Concentrix
07.2017 - 09.2019

BBA -

Bangalore University

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Nabeel Ahmed