Nabeel Ahmed
Bangalore,Karnataka
Summary
- Experienced Team lead with 5 year background in Information Technology. Expert in Service Desk Support. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior System Administrator
NTT Data Services
Bangalore
11.2019 - Current
- Improved job tasks and mentored junior team members on best practices and standards.
- Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Increased system security and performance with proactive changes.
- Submitted recommendations regarding infrastructure overhauls.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Trained and directed users on correct use of software and hardware within systems.
Senior Technical Consultant
Concentrix
Bangalore
07.2017 - 09.2019
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Updated project manager twice weekly regarding status of open projects.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Improved services and technologies through continued analysis of system performance.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
Education
BBA -
Bangalore University
Bangalore, India05.2013
Skills
- Project Management
- Specifications Understanding
- Training and Development
- New Program Installations
- Technical Support
- Performance Analysis
- Help Desk Software
- Troubleshooting and Diagnosis
- End-User Training
- Organizational Leadership
- Troubleshooting and Maintenance
Accomplishments
- Led team to achieve Service Level Agreements, earning recognition from upper management and financial reward.
- Promoted to Team Lead due to Smart work, Dedication, Punctuality and Leadership skills that achieved project metrics and SLA's.
- Consistently maintained high customer satisfaction ratings individually and also for the team.
Certification
- ITIL Training - 2019
- Leadership & Management - 2022
Timeline
Senior System Administrator
NTT Data Services
11.2019 - Current
Senior Technical Consultant
Concentrix
07.2017 - 09.2019
BBA -
Bangalore University
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