Open To Work
NABIN KUMAR KANDULA
Service Delivery Manager
Hyderabad,TG
Summary
Dynamic Service Delivery Manager with established expertise at RBL Bank Ltd, specializing in AML/KYC compliance and risk management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
RBL Bank Ltd
Hyderabad
11.2022 - Current
- Spearheaded AML/KYC compliance for high-risk client onboarding and real-time transaction monitoring.
- Enhanced EDD and CDD processes using automated alert monitoring systems, reducing false positives by fifteen percent.
- Coordinated statutory and internal audits, strengthening compliance scores across various business units.
- Led onboarding of NRI and Consulate General clients, ensuring adherence to RBI and FATF guidelines.
- Collaborated with technology teams to optimize workflows in Finacle, Flexcube, CRM, and Risk Rating Tools.
- Developed standard operating procedures for receiving and shipping products to enhance operational efficiency.
- Facilitated team meetings to address project status and strategize improvements.
- Managed departmental scheduling to ensure adequate staffing for operational needs.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Operations Manager
Axis Bank Ltd
01.2020 - 08.2022
- Directed a team managing trade transactions (remittances, BG issuance) while ensuring compliance with AML regulations.
- Conducted service quality audits across branches, identifying process gaps and embedding stronger compliance controls.
- Improved client due diligence processes by integrating system-based checks, reducing manual errors and enhancing TAT.
- Coordinated with vendors and compliance teams to ensure operational excellence and brand risk mitigation.
- Coordinated daily operations to ensure efficient service delivery at the bank.
- Oversaw compliance with banking regulations and internal policies across departments.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
Deputy Manager
Kotak Mahindra Bank Ltd
Hyderabad
04.2017 - 01.2020
- Managed issuance of Bank Guarantees and remittances for corporate clients while ensuring compliance with FEMA & AML guidelines.
- Oversaw SWIFT transaction verification and approval of fund transfers, minimizing operational errors.
- Improved error rate from 12% to
- Liaised with Compliance and Senior Management on trade finance and KYC-related issues.
- Facilitated compliance with regulatory requirements and internal policies.
- Provided necessary technical assistance and advice to subordinates when needed.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
Deputy Manager
HDFC Bank Ltd
Hyderabad
12.2011 - 04.2017
- Monitored and reviewed account opening, client KYC, and FCY transactions, ensuring adherence to RBI and AML regulations.
- Processed RTGS, NEFT, and demand drafts with strict compliance to SOPs and audit requirements.
- Handled Ombudsman complaints and ensured timely closure, strengthening compliance governance.
- Achieved high branch audit ratings through proactive risk assessments and audit issue resolution.
Assistant Manager
Kotak Mahindra Bank Ltd
Hyderabad
09.2010 - 12.2011
- Processed retail lending files including CAM preparation, CIBIL checks, and field investigations.
- Coordinated with Credit Teams for faster loan disbursement, enhancing client satisfaction.
- Oversaw MIS preparation for credit and compliance reporting.
Education
MBA – Master of Business Administration -
NIBM
01.2008
Skills
- AML & KYC
- Compliance & Audit
- Risk Management
- Transaction Monitoring
- Customer Due Diligence (CDD/EDD)
- Suspicious Activity Reporting (SAR)
- Process Re-engineering
- Client Onboarding
- Stakeholder Management
- Regulatory Reporting
- Technology Platforms
Technology Tools
- Finacle
- Flexcube
- CRM
- RAMP
- Risk Rating Tool
- Siebel
- SWIFT
- Outsystem
- Enterprise CRM
- MS Outlook
- Saksham
Certification
- Certified Anti-Money Laundering Investigator (CAML)
- Financial Analysis Pro-Degree – Imarticus Learning
- Certification from Investment Research and Development Authority
- Fintech Certification
- Business Analysis Foundation – LinkedIn Learning
- Project Management Foundation – LinkedIn Learning
Highest Education
MBA, Master of Business Administration, NIBM, 2008
Value Proposition
I bring a unique blend of banking domain expertise and technology-driven compliance execution to strengthen AML/KYC programs. Having led multiple audits, customer due diligence, high-risk investigations, and automated alert reviews, I understand the practical challenges of implementing regulatory frameworks at scale. My ability to analyze client financials, review negative news and sanctions alerts, and generate Suspicious Activity Reports ensures regulatory compliance with precision. With expertise across core banking systems, risk assessment tools, and digital onboarding platforms, I add value by streamlining compliance processes, enhancing operational efficiency, and embedding controls that minimize regulatory risks while enabling smooth client experiences.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹1000000/yr - ₹2000000/yrTimeline
Service Delivery Manager
RBL Bank Ltd
11.2022 - Current
Operations Manager
Axis Bank Ltd
01.2020 - 08.2022
Deputy Manager
Kotak Mahindra Bank Ltd
04.2017 - 01.2020
Deputy Manager
HDFC Bank Ltd
12.2011 - 04.2017
Assistant Manager
Kotak Mahindra Bank Ltd
09.2010 - 12.2011
MBA – Master of Business Administration -
NIBM
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