Nadeem Ansari
Mumbai
Summary
Dynamic operations management and business development professional with extensive experience at Alliance Insurance & Brokers Pvt. Ltd. Demonstrated success in optimizing customer service and vendor relations while effectively leading large teams. Proficient in process improvement and data analysis, resulting in substantial growth and enhanced efficiency in insurance sales and retention strategies. Aiming to leverage expertise to further drive organizational excellence and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Vice President – Head Sales & Services (B2B2E Business)
Alliance Insurance & Brokers Pvt. Ltd.
09.2021 - Current
- Responsible for new business, renewal, other services, and claims (motor, health, travel, and term life).
- Handled customer complaints promptly while upholding high service standards.
- Assigned tasks to team members, defining priorities and objectives.
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
- Served as a liaison between the organization and external partners and vendors.
- Facilitated communication between internal stakeholders regarding product updates and changes.
- Identified opportunities for cost savings through process improvement initiatives.
- Oversaw daily activities when professionals were unavailable.
- Contributed to achieving ISO certification.
AGM – Operations
Eureka Outsourcing Solution Pvt. Ltd.
03.2019 - 08.2021
- Project associated with: RGI – 150 workstations, responsible for renewal and new business (IB, OB, and chat) for 4w, 2w, travel, and health products.
- Facilitated new business acquisition, policy renewals and service-related processes.
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
- Facilitated seamless communication with external partners and vendors.
- Developed API integrations.
- Spearheaded MBRs & QBRs for strategic review sessions.
- Executed assessments securing the top-quality fulfillment of business requirements.
- Guarantee adherence to relevant policies.
- Developed strategic plans to enhance business operations.
- Analyzed issues to determine solutions.
- Directed lead tracking system, streamlining turn-around time for better results.
- Compiled detailed reports to enhance business processes.
- Developed dialer strategy for online and offline calling windows.
- Developed integrated voice system.
- Managed billing processes efficiently.
- Ensured compliance through thorough audits.
Sales Manager (Web Channel)
Reliance General Insurance
06.2018 - 02.2019
- Managed the outsourcing of online channel operations.
- Directed setup for an outsourced contact center.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Collaborated with campaign team to achieve goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
- Built sales forecasts, reports, and schedules to reflect desired productivity targets.
- Created and presented monthly reports to management on sales performance.
- Participated in negotiations with vendors regarding contracts.
- Supported sales team members to drive growth and development.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted market research and reported on competitors.
- Implemented process changes to streamline sales department workflow.
- Managed vendor relationships efficiently.
Sr. Manager - OPS
Reliable Business Solutions & Services
10.2011 - 06.2018
- Projects associated with Tata Teleservices (Outbound) – Retention, Upselling, and CLCM – 110 Outbound Workstations (18 months).
- Reliance Customer Televerification (Inbound) – 350 headcount (24/7).
- Reliance CLCM (Outbound) – 154 headcount (18 months).
- IDBI Federal (Outbound – PIC, Persistency calling, and Inbound customer service) – 65 workstations.
- TATA AIG – General Insurance – 55 workstations, responsible for GI performances (Health and Motor).
- HDFC IB – 65 workstations, responsible for Outlook form logins for 2W product.
- HDFC Back Office – 150 workstations, responsible for overseeing all banking-related data entry for 2W, CTG, Auto, and Used Car products.
- ICICI PRU – 40 workstations, Internet campaign, responsible for generating leads on online campaigns through web aggregators.
- ZEE DITTO – 18 workstations, selling of mobile app, and emailing service.
- RGI – 70 workstations, responsible for 2w/4w renewal IB and OB both, fresh sales on motor, travel, home, and health products, chat trigger vs. initiated.
Team Leader for Airtel Retention Process
First Source Solutions Limited
09.2009 - 10.2011
- Managing a team size of 30 CSA
Team Leader for CITI Financial Collection Process
Andromeda marketing private limited
01.2004 - 01.2009
- Managing a team size of 50 agents
- Early stage of collection
- Employee training and awareness
- Implementing robust internal controls to prevent fraud
- Implementing corrective actions to address identified fraud risk and prevent recurrence
Education
Graduate -
BCOM
Skills
- Effective Communication Abilities
- Vendor management
- Customer service
- Process improvement
- Data analysis
- Regulatory compliance
- Teamwork and collaboration
- Operations management
- Sensitive Issue Resolution
- Effective Multitasking Skills
- Detail-Oriented Task Management
- Capable of handling large teams
- Maintaining P&L and revenue streams
- Business Development & Lead Generation
- Insurance
- Sales
- Retention
- Collection
- CLCM & Persistency expertise
- P/L accountability
- Call Center Set up and Operations
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 09/09/81
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Qualification
Graduate (BCOM)
Accomplishments
- Best Sr. Manager for OND 2016
- Best Manager Operation for the last quarter of 2013
- Best Internal Quality Analyst for the month of April 2007(Andromeda)
- Best Internal Quality Analyst for the month of May 2007(Andromeda)
- Rewarded as a best process leader twice (First source)
- EE (exceed expectation) performer for consecutive 2 quarters (First source)
- Achieved ever highest 56% retentions for MNG circle
References
References available upon request.
Timeline
Assistant Vice President – Head Sales & Services (B2B2E Business)
Alliance Insurance & Brokers Pvt. Ltd.
09.2021 - Current
AGM – Operations
Eureka Outsourcing Solution Pvt. Ltd.
03.2019 - 08.2021
Sales Manager (Web Channel)
Reliance General Insurance
06.2018 - 02.2019
Sr. Manager - OPS
Reliable Business Solutions & Services
10.2011 - 06.2018
Team Leader for Airtel Retention Process
First Source Solutions Limited
09.2009 - 10.2011
Team Leader for CITI Financial Collection Process
Andromeda marketing private limited
01.2004 - 01.2009
Graduate -
BCOM
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