NADEEMUS SAMAD
Branch Operations Head
Banda
Summary
Results-driven banking and insurance professional with 17+ years of experience in operations, customer service, and compliance. Proven ability to lead teams, enhance operational efficiency, and ensure regulatory adherence. Adept at managing complex banking transactions, driving digital adoption, and building strong client relationships.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Manager (Branch Operations Head)
AXIS BANK LTD.
08.2024 - Current
- Led daily branch operations with a team of Relationship Officers and tellers.
- Control and monitor leakage of income, office accounts and anti-money launderings.
- Establish and strengthen all key customer relationships to generate sustained business.
- Supervised transactions including cash handling, clearing, RTGS/NEFT, and account openings.
- Addressed customer issues while maintaining quality service standards.
- Ensured cash management within prescribed limits and AML protocol adherence.
- Prepared audit documentation, responded to queries, and ensured compliance closure.
- Delivered regular staff training on policies and new product offerings.
- Recording and reporting of Suspicious transactions.
- Ensure growth in account balances and achievement of aggregate cross sell points target.
- The Branch Operations Head manages the Branch Relationship officers and tellers of the branch and ensure efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve branch financials targets.
- The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank.
Branch Operations Manager
HDFC BANK LTD.
10.2015 - 07.2024
- Managing branch operations of the branch.
- Error free financial transactions.
- Checking and Disbursement of Loans.
- Checking of KYC and other docs of Account Opening.
- Proper record keeping and Audit compliance.
- Dealing with visitors.
Customer Service Executive
SBI LIFE INSURANCE CO.LTD.
11.2007 - 09.2015
- Processed various customer requests like Nomination change, Assignment, Address change, Surrender request of Policies.
- Tackled grievances of customers, SBI staff for entire UP region & providing them better solutions regarding insurance policies issues.
- Handled various MIS which includes updating complaints, Asset collection, Daily report etc.
- Worked on some special projects given by higher authorities like Surrender Prevention and reduction of Lapse Terminated Policies.
Education
MBA - Operations & Customer Service
National Institute of Management
B.B.A. - Management
Mahatma Gandhi Chitrakoot Gramodaya University
Satna, M.P.Skills
Compliance management
Risk Control
Financial Transaction Processing
Team Leadership
Staff Training
Cross Selling
Monitoring GL Accounts
Fraud Investigation
Internal Audit Handling
Process optimization
Certification
Certificate in Commercial Credit, Moody’s Analytics
Personal Information
- Date of Birth: 05/17/87
- Marital Status: Married
Timeline
Senior Manager (Branch Operations Head)
AXIS BANK LTD.
08.2024 - Current
Branch Operations Manager
HDFC BANK LTD.
10.2015 - 07.2024
Customer Service Executive
SBI LIFE INSURANCE CO.LTD.
11.2007 - 09.2015
B.B.A. - Management
Mahatma Gandhi Chitrakoot Gramodaya University
MBA - Operations & Customer Service
National Institute of Management