Playing football, cricket, and table tennis.
MANAGER CONSULTING DELIVERY
CGI
06.2023 - Current
Hi, I’m
Nadia Gomes
Manager Consulting Delivery
Bengaluru,KA
Summary
Dynamic Consulting Project Manager at CGI with a proven track record in project management and
stakeholder relations. Spearheaded account growth initiatives, optimizing cross-functional
coordination and enhancing delivery quality. Expert in Agile methodologies, successfully delivering
digital solutions in retail and content management software while fostering innovation and ensuring
client satisfaction through effective communication and risk management.
Work History
CGIBangalore, Karnataka
MANAGER CONSULTING DELIVERY
06.2023 - Current
Job overview
- Spearheaded account growth initiatives by expanding delivery from 2 to 35-member team, leading targeted talent acquisition efforts, and implementing retention strategies to support long-term scalability.
- Achieved revenue growth targets by Q3 Y-o-Y with a Gross Profit Margin of 40-45% and 120% of the yearly target.
- Secured new business opportunities through effective networking at industry events and conferences. Brought new business/logos (AS Watson and Metro Richelieu Inc) for CGI India through our Netherland and USA counterparts.
- Implemented farming activities and participated as BID Manager for Request for Proposals.
- Have set up invoicing process with NEG located client office. Worked closely with legal, finance, and operations teams to build contracts, aligned with tax mitigations, set up IBAs and processes for comprehensive collaboration.
- Led business requirements gathering and gap analysis for CMS migration for Sodexo - Entegra Procurement Services, developing a comprehensive strategy to ensure feature parity between Jahia and Drupal platforms.
- Delivered MPOS solutions on Zebra TC21 and TC22 devices, and web-application based Store Center Dashboard solutions for AS Watson.
- Led QA managed services by designing and implementing test strategies, overseeing automation efforts, and driving continuous improvement in delivery quality for AS Watson and Lululemon.
- Managed end-to-end project lifecycle, including creation of project plans, delta trackers, and milestone charts to ensure on-time, within-budget delivery of digital initiatives.
- Identified and mitigated risks by proactively managing scope creep, addressing technical challenges, and resolving resource constraints to maintain project integrity and continuity.
- Directed resource planning, recruitment, onboarding, and performance monitoring to meet evolving staffing requirements for clients, ensuring budget alignment and contract compliance.
Mishipay India Pvt. Ltd. Bangalore, Karnataka
AGILE DELIVERY MANAGER
02.2021 - 05.2023
Job overview
- Retail Solutions Delivery – Led implementation for 30+ retailers across US, UK, Nordics, and the Middle East, ensuring seamless onboarding and solution deployment.
- Global Payment Integration – Successfully integrated PSPs like Stripe, Adyen, Checkout.com, and WorldPay, delivering key payment features and settlement reports.
- Solutions Delivered: MPOS, Self-checkout, RFID, Cash-desk, Click-and-Collect, Item Recommendation, Cashback, Reimbursements, etc.
- Hardware Implementations: Worked with the engineering and QA teams to deliver solutions on Zebra, ELO Touch, Keonn, Avery Dennison, etc.
- Project & Stakeholder Management – Conducted project kick-offs, prepared SoW, PRD, BRD, and project plans, aligning UI/UX, frontend, and backend resources.
- Agile & Process Optimization – Managed Jira/Confluence, maintained Kanban boards, facilitated agile ceremonies, and streamlined project tracking.
- Risk & Compliance Management – Identified risks, executed mitigation plans, and ensured timely delivery of SaaS platform integrations.
- Client & Pre-Sales Engagement – Led technical discussions, product demos, and requirement scoping with IT teams and sales stakeholders.
Katerra Technologies Pvt. Ltd. Bangalore, Karnataka
BUSINESS ANALYST
07.2018 - 02.2020
Job overview
- Implementation & Training – Deployed software modules for five clients, conducted onboarding sessions, and created interactive training using WhatFix & Camtasia.
- Client Engagement – Led software demos, guided onboarding, and gathered client feedback for continuous improvement.
- Agile & Documentation – Managed product backlog, sprint planning, retrospectives, and demos, documenting key insights in Confluence.
- Help Documentation – Developed and maintained software guides, reviewed content, and mentored junior writers.
- Version Control – Managed documentation requests and updates using GitLab.
Prestige Constructions Pvt. Ltd Bangalore, Karnataka
DATABASE MANAGER AND DIGITAL MARKETER
07.2015 - 07.2018
Job overview
- As a Database Manager and Digital Marketer, played a key role in SAP implementation, and trained teams on SAP Hybris - C4C.
- Introduced a Lead Nurturing Program to convert cold leads into sales.
- Optimized data management executed high-performing Google AdWords campaigns.
- Reduced courier costs by 12%, streamlined inter-departmental workflows, and enhanced customer engagement through targeted outreach and process automation.
Greenpeace India Bangalroe, Karnataka
DATABASE ASSISTANT
03.2012 - 07.2015
Job overview
- As a Database Assistant, I identified and corrected data issues, leading to INR 700,000 in additional revenue and implemented new lead tracking and analysis reports to improve strategy effectiveness.
- Managed donor data in PostgreSQL, streamlined debit requests, processed donation statements, and generated financial reports, while also serving as the primary contact for data conversion, quality reports, and performance tracking.
Interests
Speed thrift, love to go on drives and rides.
Photography
Music
Skills
Team leadership
Strategic planning
Decision-making
Business development
Project management
Project planning
Budget control
Clear communication
Coaching and mentoring
Timeline
Deakin University
MBA from Leadership And Strategy
01.2023 - 06.2024
AGILE DELIVERY MANAGER
Mishipay India Pvt. Ltd.
02.2021 - 05.2023
BUSINESS ANALYST
Katerra Technologies Pvt. Ltd.
07.2018 - 02.2020
DATABASE MANAGER AND DIGITAL MARKETER
Prestige Constructions Pvt. Ltd
07.2015 - 07.2018
DATABASE ASSISTANT
Greenpeace India
03.2012 - 07.2015
St. Xavier's College
BBA from Marketing Management
06.2008 - 02.2012
Education
Deakin UniversityMelbourne, Australia
MBA from Leadership And Strategy
01.2023 - 06.2024
St. Xavier's CollegeKolkata, India
BBA from Marketing Management
06.2008 - 02.2012