Ramya T C

• Company Overview: Provide comprehensive, scalable, and sustainable IT and business consulting services that are informed globally and delivered locally. Having 21 industry sectors and 400 locations worldwide.

Responsibilities-

• Offshore Delivery Manager for a telecom client.
• Handling OSS systems enhancement activities with approximately 60 FTEs.
• Agile practices and improvements.
• PBI delivery model in a defined SDLC cycle.
• Responsible for SOM2 development team activities with four scrum teams.
• Regular status updates to the client, resourcing, and people manager for 35+ members.
• Mentor SMs, and restructure the team to improve and stabilize.
• Define the process, identify risks and mitigation, and improve tracking and reporting.

• Company Overview: Epsilon is a global advertising and marketing technology company, positioned at the center of Publicis Groupe.
• Mentor, Scrum Master, and cross-functional team managers.
• A team of 90 will implement complex business needs using agile methodology.
• Define the program RoadMap with POs, SMs, and delivery leads.
• Agile ceremonies: retro and misprint review, monitor other Scrum ceremonies, and guide the team on required improvements and address impediments.
• Analyzed JIRA data, defined improvement areas, and executed them to closure.
• Resourcing and team utilization, status reporting, regular sprint and utilization metrics, and review with leadership.
• Define and establish project/process metrics to measure and track delivery and quality.
• Talent development within the BSA group.

• Delivery responsibility of a 30-member development and support team working on the Java platform.
• Track and report on the ongoing support team, agile development.
• Lead account-level DevOps transformation.
• Lead strategic planning and transformation of digital services as part of the client’s new acquisition (Mead Johnson).
• Optimized the service transition model and toll gate processes, achieving a 5-7% effort saving year over year at the account level through process improvements.
• Delivery responsibility of a 30-member development and support team working on the Java platform.

• Managed the reporting system development as a Client SPOC from SOW to implementation, and handover to support.
• Led the BI development team of 20 members to support the end-to-end project life cycle (initiation through development and post-implementation support).
• Achieved a CSAT score of 7/7 for individual and team performance.
• Drive the project through geo-based development cycles and releases for 3.5 years.
• In Waterfall and Agile methodologies.
• Created detailed reports on project progress for senior management review.

As a Sr. Biz consultant – an individual contributor for the largest auto manufacturing client, Beijing, D. Park (2016).

• I analyzed the business goals, provided a structured approach to business-critical data systems, and executed the same as part of the project steering group.
• I provided the execution plan, conducted workshops with customer IT, and joint ventures to align the business goals and approach.
• Provided consulting on different areas: demand management, master data management (MDM), and digitization strategy.
• Presented a regular status report to the executive committee.
• Won 2 IT projects with client joint ventures as part of this engagement.

• Company Overview: Manufacturing applications support and maintenance, U.S. Region (Service Operation).
• Support and maintenance of MFG applications, and enhancements in respective applications.
• Technologies: SQL Server 2005 with business intelligence (SSRS, SSIS), .NET Framework 2.0, ASP.NET with C#, Oracle 9i, 10g.
• Managing a team of six members, supporting twenty applications.
• Requirement gathering, enhancement design, technical assistance, and code review.
• Quality Ambassador for the Engagement.
• Regular Status reporting to management grp.
• Manufacturing applications support and maintenance, U.S. Region (Service Operation).

• Part of the development team for P&G – Budgeting & Forecast system using CONTROL 8.0.
• Data modeling and implementing multidimensional reporting systems.
• Part of the development team for the Infosys banking product and Visa processing system.