Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
LANGUAGES
Generic

NAGAJYOTHI MARAGONI

Customer support
Hyderabad,TG

Summary

Dynamic professional with a proven track record in managing diverse projects and delivering high-impact results. Renowned for exceptional problem-solving skills and a strong ability to collaborate effectively with cross-functional teams. Demonstrates reliability and adaptability while consistently aligning with evolving business needs and maintaining a steadfast focus on achieving outstanding outcomes. Committed to driving success through strategic planning and execution, fostering innovation, and enhancing team performance.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Senior Associate Technical Support

Tech Mahindra
08.2024 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Guided junior associates, enhancing professional growth and enabling achievement of full potential.
  • Cultivated robust relationships with clients, facilitating transparent communication and timely updates on project progress.
  • Managed 12-15 calls daily

Voice Process Associate

Infosys Limited
02.2022 - 02.2024
  • Delivered exceptional customer service by efficiently managing inbound and outbound calls
  • Managed tasks to efficiently address high call volumes and deliver prompt responses.
  • Engaged in training and quality assurance initiatives to enhance performance.
  • Executed follow-up calls to validate complete resolution of customer issues and confirm satisfaction
  • Collaborated with colleagues and supervisors to resolve issues promptly and accurately.
  • Oversaw nearly 20 calls daily

Education

Bachelors of Technology - Electronics and Communication Engineering

Rajiv Gandhi University Of Knowledge Technologies BASAR
Basar, India
05.2021

Skills

Effective communication

Interests

Exploring New Things, Cooking, Travelling, Playing Games, Solving Puzzles, Drawing

Accomplishments

  • Organizer of ChemWizards - 2k18 at RGUKT BASAR (01/2018 - 01/2018)
  • Organizer of TechFest - 2k19 at RGUKT BASAR (03/2019 - 03/2019)
  • Class Topper in School and College (2015 - 2017)
  • Class Representative (2018 - 2019)

Timeline

Senior Associate Technical Support

Tech Mahindra
08.2024 - Current

Voice Process Associate

Infosys Limited
02.2022 - 02.2024

Bachelors of Technology - Electronics and Communication Engineering

Rajiv Gandhi University Of Knowledge Technologies BASAR

LANGUAGES

English - Full Professional Proficiency
Telugu - Native or Bilingual Proficiency
Hindi - Limited Working Proficiency

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