NAGAJYOTHI MARAGONI
Customer support
Hyderabad,TG
Summary
Dynamic professional with a proven track record in managing diverse projects and delivering high-impact results. Renowned for exceptional problem-solving skills and a strong ability to collaborate effectively with cross-functional teams. Demonstrates reliability and adaptability while consistently aligning with evolving business needs and maintaining a steadfast focus on achieving outstanding outcomes. Committed to driving success through strategic planning and execution, fostering innovation, and enhancing team performance.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Associate Technical Support
Tech Mahindra
08.2024 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Guided junior associates, enhancing professional growth and enabling achievement of full potential.
- Cultivated robust relationships with clients, facilitating transparent communication and timely updates on project progress.
- Managed 12-15 calls daily
Voice Process Associate
Infosys Limited
02.2022 - 02.2024
- Delivered exceptional customer service by efficiently managing inbound and outbound calls
- Managed tasks to efficiently address high call volumes and deliver prompt responses.
- Engaged in training and quality assurance initiatives to enhance performance.
- Executed follow-up calls to validate complete resolution of customer issues and confirm satisfaction
- Collaborated with colleagues and supervisors to resolve issues promptly and accurately.
- Oversaw nearly 20 calls daily
Education
Bachelors of Technology - Electronics and Communication Engineering
Rajiv Gandhi University Of Knowledge Technologies BASAR
Basar, India05.2021
Skills
Effective communication
Prioritization and scheduling
Collaborative teamwork
Effective problem resolution
Quickly adjusting to change
Interests
Exploring New Things, Cooking, Travelling, Playing Games, Solving Puzzles, Drawing
Accomplishments
- Organizer of ChemWizards - 2k18 at RGUKT BASAR (01/2018 - 01/2018)
- Organizer of TechFest - 2k19 at RGUKT BASAR (03/2019 - 03/2019)
- Class Topper in School and College (2015 - 2017)
- Class Representative (2018 - 2019)
Timeline
Senior Associate Technical Support
Tech Mahindra
08.2024 - Current
Voice Process Associate
Infosys Limited
02.2022 - 02.2024
Bachelors of Technology - Electronics and Communication Engineering
Rajiv Gandhi University Of Knowledge Technologies BASAR
LANGUAGES
English - Full Professional Proficiency
Telugu - Native or Bilingual Proficiency
Hindi - Limited Working Proficiency