Naga Kishore Rao P
Microsoft 365 Messaging Engineer
BENGALURU
Summary
Motivated IT professional with expertise in Exchange environments, Microsoft 365, and PowerShell. Seeking a rewarding position within a respected technical industry that aligns with a strong skillset and provides opportunities for continuous learning and certification in cutting-edge technologies. Committed to supporting colleagues and enhancing organizational efficiency.
Overview
12
12
years of professional experience
3
3
Certificates
8
8
years of post-secondary education
1
1
Language
Work History
UCC Core Collaboration and Messaging Engineer
VMware
8 2023 - 6 2024
- Managed on-prem Exchange infrastructure for over 20,000 employees.
- Led IAM projects.
- Handled email flow and escalations.
- Collaborated with internal teams to reduce email flow using SendGrid (SAAS-based service).
- Worked closely with Legal & Security teams to create policies and manage email quarantines.
- Administered PowerApps, Power Automate, SharePoint Online, and Fabric.
- Created Azure Apps.
Colleague Support Engineer
VMware
07.2015 - 07.2023
Level 2 Support Engineer: Technical Lead
As a Level 2 Support Engineer, I seamlessly bridge the gap between technical expertise and effective management. My mission To empower our organization by providing exceptional support and innovative solutions. Here’s how I excel in my multifaceted role:
MAC OS Mastery: Diagnosing Wizard: Proficiently unraveling the intricacies of MAC OS systems, swiftly identifying and resolving application and OS issues. Strategic Provisioner: Expertly orchestrating the deployment of DEP (Device Enrollment Program) and Apple Business Manager within our Workspace One / MDM ecosystem, ensuring seamless device management.
User-Centric Upgrades: Managing upgrades with finesse, meticulously assessing app compatibility for large user cohorts even before product release.
Project Dynamo: Actively participating in major MAC OS and JAMF upgrades, demonstrating advanced expertise in Workspace One UEM.
Performance Whisperer: Addressing hardware and software challenges to optimize MAC OS system performance.
Guardian of Privacy: Ensuring data security and privacy through meticulous MDM practices.
OS Surgeon: Skillfully re-installing MAC OS, maintaining system integrity, and restoring functionality.
Windows OS Wizardry:
Troubleshooting Maestro: Proficiently untangling the web of Windows applications, resolving issues with surgical precision.
Quality Assurance Sentinel: Rigorously testing new Windows feature upgrades, meticulously reporting on performance metrics and app compatibility, and nimbly squashing bugs.
Upgrade Architect: Playing a pivotal role in major transitions from Domain to OOBE (Out of Box Experience) devices.
Windows Whisperer: As the SME, I’m the go-to guru for all things Windows 10/11-related.
Mobile Device Maestro:
MDM Navigator: Navigating the seas of mobile device management with confidence, wielding fair knowledge and practical concepts.
Email Alchemist: Tackling email and application/profile-related challenges head-on.
Corporate Device Custodian: Ensuring our fleet of corporate devices operates harmoniously.
Service Desk Analyst
ANZ
09.2014 - 07.2015
Service Desk Analyst | Banking Support | MDM Troubleshooting As a dedicated Service Desk Analyst, I've had the privilege of providing telephonic support to internal banking users. My expertise includes: Swift Issue Resolution: Successfully addressing software and hardware challenges.
Remote Support: Troubleshooting software issues on Windows XP and Windows 7.
AHT Champion: Delivering solutions within 13 minutes during on-call shifts.
Policy-Driven Support: Adhering to banking policies with professionalism.
MDM Insights: Familiarity with Good For Enterprise MDM for mobile email activation.
SCCM Wizardry: Proficient in SCCM-based software installations.
Mainframe Savvy: Assisting with mainframe password resets during training.
System Engineer for internal employees
Cable & Wireless [Now Vodafone /Idea]
05.2013 - 05.2014
IT Support Specialist | Windows Troubleshooter | Network Enthusiast As an adept troubleshooter, I've honed my skills across a range of Windows applications, including Office, Outlook, Internet Explorer, and Java-related web tools. My expertise includes:
Ticket Management: Efficiently handling issues via Remedy. Active Directory Wizardry: Creating new user accounts and resetting passwords.
SLA Champion: Meeting service level agreements with precision.
Antivirus Vigilance: Troubleshooting and updating Symantec antivirus.
Mobile Mail Maestro: Configuring and troubleshooting email on smartphones (Apple, Android, Blackberry, Windows).
Network Insights: Proficient in CCNA concepts and IP networks.
Cisco Savvy: Familiarity with routers and switches. Asset Tracking: Maintaining a meticulous record of colleagues' laptop and desktop assets.
Desktop support engineer
Wipro Infotech PVT Ltd
06.2011 - 04.2013
IT Support Specialist | Windows Troubleshooter | Network Enthusiast As an adept troubleshooter, I've honed my skills across a range of Windows applications, including Office, Outlook, Internet Explorer, and Java-related web tools. My expertise includes:
Ticket Management: Efficiently handling issues via Remedy.
Active Directory Wizardry: Creating new user accounts and resetting passwords.
SLA Champion: Meeting service level agreements with precision.
Antivirus Vigilance: Troubleshooting and updating Symantec antivirus.
Mobile Mail Maestro: Configuring and troubleshooting email on smartphones (Apple, Android, Blackberry, Windows).
Network Insights: Proficient in CCNA concepts and IP networks.
Cisco Savvy: Familiarity with routers and switches. Asset Tracking: Maintaining a meticulous record of colleagues' laptop and desktop assets.
Education
SSLC - Secondar School Education
ST. Mary’s Bangalore
Bengaluru, India 01.2003 - 04.2007
Some College (No Degree) - Electronics & Communication Engineering
B.T.L Polytechnic
Bangalore 01.2007 - 04.2010
Skills
Exchange Server Management
Email Flow and Hybrid Configurations
Microsoft 365 Administration
PowerShell Scripting
Email Security and Compliance
Active Directory Management (Entra ID)
SharePoint Administration
Power Automate administration
Graph API
Intune
Workspace One Administration
SendGrid
IAM- Identity and access management
Roles And Responsibilities
Exchange & Microsoft 365 Responsibilities:
- Demonstrated a comprehensive understanding of the Exchange environment across versions 2010 to 2019, ensuring effective email communication.
- Acquired in-depth knowledge of email flow, hybrid configurations, and Microsoft 365 environments, enabling seamless email-related activities.
- Efficiently managed exchange mail flow to ensure efficient email delivery and security.
- Leveraged moderate knowledge of Microsoft 365 email security measures to safeguard organizational data.
- Streamlined on-premises activities using PowerShell, optimizing administrative tasks and enhancing productivity.
- Successfully resolved Outlook troubleshooting issues on both Windows and macOS platforms, ensuring an uninterrupted user experience.
- Handled user mailbox provisioning and de-provisioning access, ensuring data security and proper access management.
- Created Mailboxes, Distribution Lists, Microsoft 365 groups, MS Teams channels, Zoom-enabled Conference rooms, and contacts, facilitating collaboration within the organization.
- Managed Bulk AD group membership and owner addition, optimizing access management and permissions.
- Demonstrated moderate proficiency in handling exchange and Microsoft 365 online tasks using PowerShell, automating routine processes.
- Utilized moderate knowledge of Microsoft 365 SharePoint site creation and access handling, promoting efficient collaboration and document management.
- Ensured compliance, security, and licensing for Microsoft 365 products, aligning with organizational policies and industry standards.
- Interacted with Microsoft support for timely reporting and resolution of technical issues and bugs.
- Skilfully resolved Outlook and Webmail issues, maintaining a smooth and productive user experience.
- Collaborated with internal teams to reduce email flow using SendGrid SAAS-based service.
- Worked with Legal & Security teams for escalations, policy creation, and email quarantine/release.
Azure AD Responsibilities:
- Proficiently managed user account access provisioning, revocation, and deactivation tasks.
- Effectively handled bulk membership management for AD groups.
- Expertly created and managed AD groups and service accounts.
- Coordinated with auditors to address Windows AD environment inquiries related to groups and user accounts.
- Granted share drive permissions with precision.
- Successfully managed Dynamic AD groups.
- Created and configured Azure applications as needed
Identity And Access Management (IAM):
Role-Based Access Control (RBAC):
- · Designed role hierarchies and mapped permissions to ensure granular access control.
- · Streamlined user provisioning and deprovisioning processes through automation.
Single Sign-On (SSO) Integration:
- Implemented SSO solutions to enhance user experience and security.
- Reduced password fatigue and improved overall system usability.
Multi-Factor Authentication (MFA):
- Advocated for MFA adoption to fortify authentication mechanisms.
- Strengthened protection against unauthorized access.
Vendor Management:
- Evaluated third-party access to our systems.
- Ensured compliance with security standards and contractual requirements.
Monitoring and Auditing:
- Set up robust logging and monitoring for user activity.
- Conducted regular access reviews to maintain compliance.
Communication and Training:
- Educated colleagues on IAM best practices.
- Fostered a security-aware culture within the organization.
Continuous Improvement:
- Defined metrics and KPIs to measure IAM effectiveness.
- Adapted strategies based on feedback and evolving threats.
Accomplishments
- Led a team of 5 in developing a user-friendly website for managing access permissions within Microsoft 365.
- The website streamlined user account permissions for Mailboxes, Distribution Groups, and O365 Groups.
- Leveraged React.js for the front-end interface and integrated PowerShell scripts for efficient backend operations.
Collaborated on Microsoft 365 Access Management Website:
Certification
Microsoft Certified Exchange Administrator – 07/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Colleague Support Engineer
VMware
07.2015 - 07.2023
Service Desk Analyst
ANZ
09.2014 - 07.2015
System Engineer for internal employees
Cable & Wireless [Now Vodafone /Idea]
05.2013 - 05.2014
Desktop support engineer
Wipro Infotech PVT Ltd
06.2011 - 04.2013
Some College (No Degree) - Electronics & Communication Engineering
B.T.L Polytechnic
01.2007 - 04.2010
SSLC - Secondar School Education
ST. Mary’s Bangalore
01.2003 - 04.2007
UCC Core Collaboration and Messaging Engineer
VMware
8 2023 - 6 2024
Linkedinurl
https://www.linkedin.com/in/nagakishore-rao-29356261
Disclaimer
I affirm that the information provided above is accurate and true to the best of my knowledge and belief. I am committed to supplying all required testimonials for verification and submission whenever required.
Personal Information
- Father's Name: Chandra Sekhara Rao P
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Linkedinurl
https://www.linkedin.com/in/nagakishore-rao-29356261
Disclaimer
I affirm that the information provided above is accurate and true to the best of my knowledge and belief. I am committed to supplying all required testimonials for verification and submission whenever required.