Naga Kishore Rao P
Microsoft 365 Messaging Engineer
BENGALURU
Summary
Motivated IT professional with expertise in Exchange environments, Microsoft 365, and PowerShell. Seeking a rewarding position within a respected technical industry that aligns with a strong skillset and provides opportunities for continuous learning and certification in cutting-edge technologies. Committed to supporting colleagues and enhancing organizational efficiency.
Overview
12
12
years of professional experience
3
3
Certificates
8
8
years of post-secondary education
1
1
Language
Work History
UCC Core Collaboration and Messaging Engineer
VMware
8 2023 - 6 2024
- Managed on-prem Exchange infrastructure for over 20,000 employees.
- Led IAM projects.
- Handled email flow and escalations.
- Collaborated with internal teams to reduce email flow using SendGrid (SAAS-based service).
- Worked closely with Legal & Security teams to create policies and manage email quarantines.
- Administered PowerApps, Power Automate, SharePoint Online, and Fabric.
- Created Azure Apps.
Colleague Support Engineer
VMware
07.2015 - 07.2023
Level 2 Support Engineer: Technical Lead
As a Level 2 Support Engineer, I seamlessly bridge the gap between technical expertise and effective management. My mission To empower our organization by providing exceptional support and innovative solutions. Here’s how I excel in my multifaceted role:
MAC OS Mastery: Diagnosing Wizard: Proficiently unraveling the intricacies of MAC OS systems, swiftly identifying and resolving application and OS issues. Strategic Provisioner: Expertly orchestrating the deployment of DEP (Device Enrollment Program) and Apple Business Manager within our Workspace One / MDM ecosystem, ensuring seamless device management.
User-Centric Upgrades: Managing upgrades with finesse, meticulously assessing app compatibility for large user cohorts even before product release.
Project Dynamo: Actively participating in major MAC OS and JAMF upgrades, demonstrating advanced expertise in Workspace One UEM.
Performance Whisperer: Addressing hardware and software challenges to optimize MAC OS system performance.
Guardian of Privacy: Ensuring data security and privacy through meticulous MDM practices.
OS Surgeon: Skillfully re-installing MAC OS, maintaining system integrity, and restoring functionality.
Windows OS Wizardry:
Troubleshooting Maestro: Proficiently untangling the web of Windows applications, resolving issues with surgical precision.
Quality Assurance Sentinel: Rigorously testing new Windows feature upgrades, meticulously reporting on performance metrics and app compatibility, and nimbly squashing bugs.
Upgrade Architect: Playing a pivotal role in major transitions from Domain to OOBE (Out of Box Experience) devices.
Windows Whisperer: As the SME, I’m the go-to guru for all things Windows 10/11-related.
Mobile Device Maestro:
MDM Navigator: Navigating the seas of mobile device management with confidence, wielding fair knowledge and practical concepts.
Email Alchemist: Tackling email and application/profile-related challenges head-on.
Corporate Device Custodian: Ensuring our fleet of corporate devices operates harmoniously.
Service Desk Analyst
ANZ
09.2014 - 07.2015
Service Desk Analyst | Banking Support | MDM Troubleshooting As a dedicated Service Desk Analyst, I've had the privilege of providing telephonic support to internal banking users. My expertise includes: Swift Issue Resolution: Successfully addressing software and hardware challenges.
Remote Support: Troubleshooting software issues on Windows XP and Windows 7.
AHT Champion: Delivering solutions within 13 minutes during on-call shifts.
Policy-Driven Support: Adhering to banking policies with professionalism.
MDM Insights: Familiarity with Good For Enterprise MDM for mobile email activation.
SCCM Wizardry: Proficient in SCCM-based software installations.
Mainframe Savvy: Assisting with mainframe password resets during training.
System Engineer for internal employees
Cable & Wireless [Now Vodafone /Idea]
05.2013 - 05.2014
IT Support Specialist | Windows Troubleshooter | Network Enthusiast As an adept troubleshooter, I've honed my skills across a range of Windows applications, including Office, Outlook, Internet Explorer, and Java-related web tools. My expertise includes:
Ticket Management: Efficiently handling issues via Remedy. Active Directory Wizardry: Creating new user accounts and resetting passwords.
SLA Champion: Meeting service level agreements with precision.
Antivirus Vigilance: Troubleshooting and updating Symantec antivirus.
Mobile Mail Maestro: Configuring and troubleshooting email on smartphones (Apple, Android, Blackberry, Windows).
Network Insights: Proficient in CCNA concepts and IP networks.
Cisco Savvy: Familiarity with routers and switches. Asset Tracking: Maintaining a meticulous record of colleagues' laptop and desktop assets.
Desktop support engineer
Wipro Infotech PVT Ltd
06.2011 - 04.2013
IT Support Specialist | Windows Troubleshooter | Network Enthusiast As an adept troubleshooter, I've honed my skills across a range of Windows applications, including Office, Outlook, Internet Explorer, and Java-related web tools. My expertise includes:
Ticket Management: Efficiently handling issues via Remedy.
Active Directory Wizardry: Creating new user accounts and resetting passwords.
SLA Champion: Meeting service level agreements with precision.
Antivirus Vigilance: Troubleshooting and updating Symantec antivirus.
Mobile Mail Maestro: Configuring and troubleshooting email on smartphones (Apple, Android, Blackberry, Windows).
Network Insights: Proficient in CCNA concepts and IP networks.
Cisco Savvy: Familiarity with routers and switches. Asset Tracking: Maintaining a meticulous record of colleagues' laptop and desktop assets.
Education
SSLC - Secondar School Education
ST. Mary’s Bangalore
Bengaluru, India 01.2003 - 04.2007
Some College (No Degree) - Electronics & Communication Engineering
B.T.L Polytechnic
Bangalore 01.2007 - 04.2010
Skills
Exchange Server Management
Roles And Responsibilities
Exchange & Microsoft 365 Responsibilities:
- Demonstrated a comprehensive understanding of the Exchange environment across versions 2010 to 2019, ensuring effective email communication.
- Acquired in-depth knowledge of email flow, hybrid configurations, and Microsoft 365 environments, enabling seamless email-related activities.
- Efficiently managed exchange mail flow to ensure efficient email delivery and security.
- Leveraged moderate knowledge of Microsoft 365 email security measures to safeguard organizational data.
- Streamlined on-premises activities using PowerShell, optimizing administrative tasks and enhancing productivity.
- Successfully resolved Outlook troubleshooting issues on both Windows and macOS platforms, ensuring an uninterrupted user experience.
- Handled user mailbox provisioning and de-provisioning access, ensuring data security and proper access management.
- Created Mailboxes, Distribution Lists, Microsoft 365 groups, MS Teams channels, Zoom-enabled Conference rooms, and contacts, facilitating collaboration within the organization.
- Managed Bulk AD group membership and owner addition, optimizing access management and permissions.
- Demonstrated moderate proficiency in handling exchange and Microsoft 365 online tasks using PowerShell, automating routine processes.
- Utilized moderate knowledge of Microsoft 365 SharePoint site creation and access handling, promoting efficient collaboration and document management.
- Ensured compliance, security, and licensing for Microsoft 365 products, aligning with organizational policies and industry standards.
- Interacted with Microsoft support for timely reporting and resolution of technical issues and bugs.
- Skilfully resolved Outlook and Webmail issues, maintaining a smooth and productive user experience.
- Collaborated with internal teams to reduce email flow using SendGrid SAAS-based service.
- Worked with Legal & Security teams for escalations, policy creation, and email quarantine/release.
Azure AD Responsibilities:
- Proficiently managed user account access provisioning, revocation, and deactivation tasks.
- Effectively handled bulk membership management for AD groups.
- Expertly created and managed AD groups and service accounts.
- Coordinated with auditors to address Windows AD environment inquiries related to groups and user accounts.
- Granted share drive permissions with precision.
- Successfully managed Dynamic AD groups.
- Created and configured Azure applications as needed
Identity And Access Management (IAM):
Role-Based Access Control (RBAC):
- · Designed role hierarchies and mapped permissions to ensure granular access control.
- · Streamlined user provisioning and deprovisioning processes through automation.
Single Sign-On (SSO) Integration:
- Implemented SSO solutions to enhance user experience and security.
- Reduced password fatigue and improved overall system usability.
Multi-Factor Authentication (MFA):
- Advocated for MFA adoption to fortify authentication mechanisms.
- Strengthened protection against unauthorized access.
Vendor Management:
- Evaluated third-party access to our systems.
- Ensured compliance with security standards and contractual requirements.
Monitoring and Auditing:
- Set up robust logging and monitoring for user activity.
- Conducted regular access reviews to maintain compliance.
Communication and Training:
- Educated colleagues on IAM best practices.
- Fostered a security-aware culture within the organization.
Continuous Improvement:
- Defined metrics and KPIs to measure IAM effectiveness.
- Adapted strategies based on feedback and evolving threats.
Accomplishments
- Led a team of 5 in developing a user-friendly website for managing access permissions within Microsoft 365.
- The website streamlined user account permissions for Mailboxes, Distribution Groups, and O365 Groups.
- Leveraged React.js for the front-end interface and integrated PowerShell scripts for efficient backend operations.
Collaborated on Microsoft 365 Access Management Website:
Certification
Microsoft Certified Exchange Administrator – 07/2023
Work Availability
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Timeline
Colleague Support Engineer
VMware
07.2015 - 07.2023
Service Desk Analyst
ANZ
09.2014 - 07.2015
System Engineer for internal employees
Cable & Wireless [Now Vodafone /Idea]
05.2013 - 05.2014
Desktop support engineer
Wipro Infotech PVT Ltd
06.2011 - 04.2013
Some College (No Degree) - Electronics & Communication Engineering
B.T.L Polytechnic
01.2007 - 04.2010
SSLC - Secondar School Education
ST. Mary’s Bangalore
01.2003 - 04.2007
UCC Core Collaboration and Messaging Engineer
VMware
8 2023 - 6 2024
Linkedinurl
https://www.linkedin.com/in/nagakishore-rao-29356261
Disclaimer
I affirm that the information provided above is accurate and true to the best of my knowledge and belief. I am committed to supplying all required testimonials for verification and submission whenever required.
Personal Information
- Father's Name: Chandra Sekhara Rao P
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Linkedinurl
https://www.linkedin.com/in/nagakishore-rao-29356261
Disclaimer
I affirm that the information provided above is accurate and true to the best of my knowledge and belief. I am committed to supplying all required testimonials for verification and submission whenever required.
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