NAVNEET SINGH GILL
Greater Noida
Summary
Working as Senior M365 Engineer with 10+ years’ experience in setup and maintenance of Microsoft 365 products. Experience with all Microsoft 365 applications related to Exchange, SharePoint, Teams, OneDrive and Power Platforms including other tools like Proofpoint, Rencore, JIRA, Confluence, LucidChart. Implemented multiple automation workflows using PowerShell and Graph APIs to assist end-user tasks.
Overview
11
11
years of professional experience
Work History
Senior M365 Engineer (Messaging and Collaboration – EUC)
Pitney Bowes
08.2023 - Current
- Working as Senior M365 Engineer and also assigned as Team Manager for Messaging and Collaboration team.
- Managing different Microsoft 365 services and involved in change and incident management.
- Assisting team in handling escalations related with M365 products like Exchange Online, MS Teams, OneDrive, SharePoint and Power Platforms.
- Worked as a Project lead for SMTP migration from on-premises SMTP server to Microsoft 365 based SMTP solutions which involved SMTP AUTH, Direct Send, Connector-based SMTP Relay and OAUTH based SMTP relay.
- Involved in Project as lead for DMARC alignment for mail flow and collaboratively assist with Proofpoint to enforce DMARC, DKIM and SPF alignment.
- Setup and implement multiple policies and email firewall rules in Proofpoint and MS Defender including EOP (Exchange Online) to make robust and secure mail flow routing.
- Implemented automation workflows for creation and modification on Distribution Group and Shared Mailbox through JIRA ticketing tool system.
- Documented and published detailed procedure of workflows and troubleshooting tasks in Confluence for end-user awareness.
- Created Flow Charts with detailed information for SMTP Relay and Email Authentication using LucidChart Application.
- Developed multiple PowerShell scripts to extract bulk data of identities or parameters in M365 and automate certain workflows to share daily reports of all M365 services to management.
- Performed the Distribution Lists and Mail-enabled Security Groups Migration from AD to Azure or Entra ID using PowerShell scripts.
- Conduct root cause analysis for recurring issues and implement long-term solutions.
- Involved in DLP Governance Project to disable org-wide external sharing of file/folders from SharePoint and OneDrive using Rencore Governance tool.
- Created Power BI dashboard of License Tracker in Microsoft 365 services which pulls real-time data of all default licenses.
- Implemented multiple Power Automate workflows for team to automate tasks like updating roster information, keep record of items updated in trackers of multiple sites.
Technical Lead-Office 365 Project-Messaging and Collaboration Consultant
Amanzi Technologies Ltd. Client Fidelity International
08.2022 - 06.2023
- Working as consultant of Messaging and Collaboration and involved in M365 products BAU activities like Exchange, SharePoint, Teams, etc.
- Involved in different change and incident management to work on high level users of organization.
- Managing administrative tasks in M365 and assisting L2 engineers to complete on given SLA.
- Involved in Azure SAML SSO setup, Azure App registration, Intune policy setup and compliance administrative roles and conditional access policy.
- Worked on ARS tool for managing users and computer AD attributes and give permissions to different groups on different OUs as per requirement.
- Collaboratively worked with multiple teams to assist and resolve complicated scenarios related with M365 services.
Associate Consultant-L3 Administrator (Office 365)
HCL Technologies Ltd.
05.2021 - 08.2022
- Involved in developing/fixing Office 365 environment with latest features and test cases.
- Managing messaging team by giving support on varies tasks and incidents related to environment.
- Handling project related changes and discussing with client about benefits to implement it.
- Work on management for ATP Safe attachments, Safe links, Anti-phishing, spoofing and Anti-spam policies.
- Consult and implement changes on Information Protection, Information Governance, labels and conditions, AIP templates.
- Works on various migration project and involve in planning and implement changes as per migration
- Create DLP and Sensitivity label policies in environment for encryption purpose.
- Administer mail flow between On-Premises to Cloud and vice-versa.
Senior Escalation Engineer for Microsoft
Concentrix Ltd. – Gurugram
12.2019 - 04.2021
- Worked as Tier-2 Escalation Engineer and handles Premier Partners of Microsoft.
- Ability to quickly identify customer issues and being able to conduct in-depth diagnostics on Exchange online and Office 365 related issues.
- Expertise in Exchange online and hybrid migration related issues.
- Worked on Security & Compliance audit logs, content search, Retention, Alert policies and able to resolve cases related with compliance issues on Office 365.
- Research and analyze Fiddler logs, Event viewer logs and Mcfmpai tool.
- Expertise on free/busy related issues in hybrid environment, migration batch failures
- Support on Microsoft Azure Active Directory connect from on premises AD.
- Troubleshoot on mail flow related issues and check Exchange Online Protection layers with coordination with Exchange server (On Premises).
- Worked with Premier Partners like Sherweb, SoftwareOne, Appriver, etc.
Technical Consultant for Microsoft O365
Wipro Ltd. – New Delhi
11.2014 - 12.2019
- Administered and supported Office 365 and MS Exchange online issues
- Expertise in handling mail routing and mail flow related issues in Exchange online
- Research acute, complex technical problems within the environment and develop plans to resolve them.
- Expertise in content search and e-discovery search related issues in Office 365.
- Manage Exchange Online users, manage recipients – create, modify, delete, shared mailbox, recover deleted emails.
Education
BCA -
Sikkim Manipal University
Noida, UP01.2013
XII - undefined
Adarsh Public School (CBSE Board)
01.2010
X - undefined
Adarsh Public School (CBSE Board)
01.2008
Skills
- Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Power Platform
- Security Tools: Proofpoint, Rencore, Microsoft Defender, EOP, ATP
- Automation: PowerShell, PnP PowerShell, Graph API, Power Automate
- Admin Tools: JIRA, Confluence, Lucidchart, ADSI Edit, LDP, MFCMAPI
- Reporting: Power BI, Microsoft Graph Reports API
- Directory Services: Azure AD, Entra ID, SSO, Conditional Access
Timeline
Senior M365 Engineer (Messaging and Collaboration – EUC)
Pitney Bowes
08.2023 - Current
Technical Lead-Office 365 Project-Messaging and Collaboration Consultant
Amanzi Technologies Ltd. Client Fidelity International
08.2022 - 06.2023
Associate Consultant-L3 Administrator (Office 365)
HCL Technologies Ltd.
05.2021 - 08.2022
Senior Escalation Engineer for Microsoft
Concentrix Ltd. – Gurugram
12.2019 - 04.2021
Technical Consultant for Microsoft O365
Wipro Ltd. – New Delhi
11.2014 - 12.2019
XII - undefined
Adarsh Public School (CBSE Board)
X - undefined
Adarsh Public School (CBSE Board)
BCA -
Sikkim Manipal University
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