Nagaraj Venkatesh

Established first Flipkart Minutes Sourcing Hub, achieving 1.50L units daily.

Managed project execution, recruitment, asset purchasing, and layout design.

Monitored process functionality to improve cost efficiency and operational performance.

Set quality standards for inbound, inventory, outbound, returns, and cold storage operations.

Coordinated logistics with over 60 dark stores to enhance delivery timelines.

Developed dashboards and reports for data-driven decision-making and root cause analysis.

Facilitated workshops addressing complex business challenges like cost control and supply chain resilience.

• Oversaw Fulfillment Center operations, managing first mile, last mile, and customer service functions.
• Directed multilayer manpower management to achieve business objectives.
• Established a culture of continuous improvement through Kaizen and Lean methodologies.
• Promoted safety culture by sustaining zero incidents and addressing near misses.
• Aligned operational costs with budget allocations for warehouse and logistics.
• Executed various projects involving marketplace vendor integration and 3PL partnerships.

• Ensured manpower planning for upcoming month based on sales and operations forecast.
• Oversaw warehouse operations with a multilayer team of 600 employees, including five department managers.
• Accountable for inventory and asset management for fulfillment center and regional center.
• Monitored cost per shipment to optimize operational efficiency.
• Tracked customer orders to ensure timely dispatch within cutoff timings.
• Maintained accurate stock levels and updated databases through regular inventory monitoring.
• Implemented continuous improvement initiatives, including Kaizen and safety enhancement projects.
• Ensured compliance with health and safety regulations while training warehouse staff effectively.

• Managed customer support operations at corporate level across India.
• Handled escalations from all branches, ensuring timely resolutions.
• Oversaw major account management for Siemens, Alcatel, Maruti Suzuki, Lenovo, and Acer.
• Supervised daily business operations to ensure efficiency and compliance.
• Monitored pick-ups, bulk loads, and deliveries to optimize logistics.
• Maintained a professional and safe working environment for staff.
• Coordinated application development across departments to enhance business processes.
• Developed Management Information Systems reports to track service quality and meet objectives.