NAGARAJAN A
Chennai
Summary
- Results-oriented Branch Operations Manager with 6 years of experience in banking environments. Knowledgeable in relevant governing acts, strategies, and best practices to enhance operations and foster business growth. Skilled leader, planner, and problem-solver.
- History of keeping operations efficient and compliant. Proficient in safety, security, and confidentiality procedures. Hardworking operations leader with an ethical and diligent approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
South Indian Bank
02.2022 - Current
- Conducted risk management and operations in banking
- Assessing financial reliability of prospective clients
- Developed credit scoring models for risk evaluations
- Evaluated loan applications based on available data.
- Ensured compliance with banking regulations and policies.
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Implemented new operational procedures to enhance customer experience.
- Managed inventory levels of cash, supplies, and other resources.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Validated that lending procedures adhere to regulatory standards
- Overseeing repayment schedules and delinquent accounts
- Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
- Completed regular checks on bank compliance with established policies and government regulations.
Deputy Manager
Axis Bank
09.2018 - 01.2022
- Enhanced expertise in Forex operations and imports advance payment
- Mitigated dissatisfaction through prompt resolution strategies
- Ensured compliance with KYC/TDS regulations
- Supported clients with basic troubleshooting for multiple product lines
- Executed required opening and closing tasks for seamless team workflow
- Facilitated upselling and cross-selling opportunities
- Enhanced client experience through timely feedback integration
- Assessed potential customers' creditworthiness
- Elevated brand prominence with tailored service
- Maintained high-quality service through continuous evaluation
- Coordinating both retail and corporate payment processes
- Earned upward mobility within 18 months through dedicated goal attainment and contributing to company values
- Expertly handled extensive volume of account opening requests
- Developed skills and confidence of newly recruited bank tellers
- Recognized as best performer, 2019 and 2020
- Specialized in KYC procedures, AML protocols, and comprehensive risk management
Education
PGDBS - Banking And Financial Support Services
Manipal University
Bangalore09-2018
B.E. - Mechanical Engineering
Skr Engineering College
Chennai05-2016
HSC -
Gill Adarsh Mat. Hr. Sec. School
Chennai04-2012
SSLC -
Gill Adarsh Mat. Hr. Sec. School
Chennai04-2010
Skills
- Compliance reviews
- document flow coordination
- Federal Regulations
- Staff Supervision
- Compliance Reporting
- Customer Service
- Work Prioritization
- Branch Operations Management
- Risk Mitigation
- Decision-Making
- Strong interpersonal skills
- Financial Administration
Personal Information
- Age: 29
- Date of Birth: 19/07/1995
- Gender: Male
- Nationality: India
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Certification
- CAIIB from Indian Institute of Banking & Finance (IIBF) - 2024
- JAIIB from Indian Institute of Banking & Finance (IIBF) - 2022
- Certified investment banking operations professional from Imarticus learning institute - 2021
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination - 2018
- NISM-Series-VI: Depository Operations Certification Examination - 2017
Timeline
Branch Operations Manager
South Indian Bank
02.2022 - Current
Deputy Manager
Axis Bank
09.2018 - 01.2022
PGDBS - Banking And Financial Support Services
Manipal University
B.E. - Mechanical Engineering
Skr Engineering College
HSC -
Gill Adarsh Mat. Hr. Sec. School
SSLC -
Gill Adarsh Mat. Hr. Sec. School
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