Nagaraju Marri
Bangalore
Summary
ITIL Foundation v4 Certified Change Manager with over 5 years of experience in IT Service Management and Change Governance. Expertise in managing end-to-end change lifecycles and ensuring production stability while minimizing implementation risks. Committed to maintaining compliance with ITIL standards in enterprise environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ITIL Change Manager
Wipro
01.2023 - Current
- Manage end-to-end ITIL change lifecycle for enterprise production environments.
- Reviewed, assessed, and authorized Normal, Emergency, and Standard changes to ensure alignment with business objectives.
- Conduct risk and impact assessments to ensure service stability.
- Facilitated CAB meetings, engaging technical and business stakeholders to drive informed decision-making.
- Coordinate with Release, Incident, and Problem Management teams.
- Monitored change success metrics and ensured governance compliance, enhancing service reliability.
- Key Achievement: Improved operational efficiency through proactive change conflict resolution and governance controls.
ITIL Change Manager
T-Systems ICT India Pvt Ltd
04.2021 - 12.2022
- Managed enterprise-level change requests and secured timely approvals to support service continuity.
- Managed enterprise-level change requests and approvals.
- Coordinated CAB approvals and implementation scheduling.
- Tracked KPIs to measure change management effectiveness and ensured strict adherence to ITIL processes.
- Tracked KPIs and ensured adherence to ITIL processes.
- Recognition: Received “T-Count on Me” Certificate of Appreciation for exceptional contribution to SP Change Management.
Education
Master of Computer Applications -
P. Indra Reddy Memorial Engineering College
Hyderabad, India 04.2001 -
Skills
ITIL Change Management
Change management
CAB Coordination
Change assessment
Change Scheduling
Risk & Impact Assessment
Incident coordination
SLA Monitoring
Certification
ITIL Foundation v4 Certified
Timeline
ITIL Change Manager
Wipro
01.2023 - Current
ITIL Change Manager
T-Systems ICT India Pvt Ltd
04.2021 - 12.2022
Master of Computer Applications -
P. Indra Reddy Memorial Engineering College
04.2001 -