Nagaseshu Vadlamudi

To work in a result and growth-oriented company with dedication, interest and enthusiasm and become technically sound. I keep a positive attitude towards any work and complete it successfully within time. I am looking forwards to your organization providing me more opportunities to serve my qualification, skills and 9+ years’ experience with the congenial environment to work and help me to deliver my best.

I am diligent, abstemious and constantly strive to improve my performance in whatever I do. I like to embellish and implement new ideas which I did in my projects I carried out hitherto. I firmly believe that given my zeal and the penchant for growth, I will perform to best of my ability and augment to the objectives of the organization I am given the opportunity to work for.

• Team Ovation award on 2018 , 2019 , 2020 & 2021
• Top Talent Award, 2016
• Super Talent Award, 2013
• CCL Award, Opportunity to have coffee with Location Leader based on performance

I am diligent, abstemious and constantly strive to improve my performance in whatever I do. I like to embellish and implement new ideas which I did in my projects I carried out hitherto. I firmly believe that given my zeal and the penchant for growth, I will perform to best of my ability and augment to the objectives of the organization I am given the opportunity to work for.

• English
• Hindi
• Telugu

• Rostering
• Scheduling
• Monthly study on Operations & Support Staff Ratio (Target vs. Actual)
• MIS Reporting & Real time Management
• Line of Business: Telecom, E-Commerce, Health Sector & Two-sided Market Place (Inbound, Outbound, Chat & E-Mail)
• Scheduling via Excel with the basis of IEX logics for 24/7 staffing and Verint tool
• Client calls to ensure headcount integrity between External & Internal stakeholders
• Maintaining effective SU to reduce seat costs
• Successful launch of Voice programs on Aspect 6.6 CTI System
• Implementing, Troubleshooting and Technical Support of all Aspect Modules
• Creating and producing short and long-term Dialer strategy plans
• Macro Recordings and Basic VB script
• Managing OB Voice program on predictive Dialer system integrated with Client Scripter
• Real Time Troubleshooting of various issues
• Basic collections techniques for communicating with consumers
• Compliance Management
• Identifying issues and escalation to the Tech Team
• Lead Analysis and day-to-day analytic reporting
• Achieving Business KPI
• Configuration of campaigns, calling lists, filters, and data export/import
• Configuration of Users’ ids and privileges of calling
• Manpower tracking across all LOB's and resource optimization

• Father's Name : Late. V Krishna Murthy
• Date of Birth : 04/08/87
• Gender : Male
• Nationality : Indian
• Marital Status : Married