Nagendra Babu
Compliance Associate
Bengaluru
Summary
Compliance and Trust & Safety professional with over 4 years of international experience in regulatory compliance, product compliance, and customer operations within high-volume environments. Proven track record of improving operational efficiency, reducing policy violations, and enhancing customer satisfaction through structured analysis and risk-based decision making.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
SR. PRODUCT COMPLIANCE ASSOCIATE
Amazon
07.2021 - Current
- Manage compliance cases, ensuring timely and policy-aligned resolutions.
- Reduced case resolution time by 25% through structured issue analysis and implementation of targeted solutions.
- Improved user satisfaction by providing clear guidance on platform processes and compliance requirements.
- Strengthened user engagement and retention through personalized interactions, and effective issue resolution.
- Supported revenue growth by recommending compliant product alternatives, aligned with policy guidelines.
- Analyzed recurring product compliance issues, and provided actionable insights for corrective and preventive actions.
- Ensured adherence to regulatory requirements and internal compliance frameworks in a high-volume environment.
- Collaborated with cross-functional teams to address compliance risks, and enhance process efficiency.
TRUST & SAFETY ASSOCIATE
Concentrix Daksh Services India
03.2019 - 07.2021
- Reviewed online content to ensure compliance with safety policies, significantly reducing policy violations.
- Developed and implemented analytical mitigation strategies to minimize the occurrence of flagged content.
- Conducted root cause analysis (RCA) to strengthen policy enforcement, and improve compliance accuracy.
- Enhanced operational effectiveness through detailed compliance reporting, and actionable insights.
- Improved incident response efficiency by performing structured Trust & Safety assessments.
- Generated and analyzed productivity and quality metrics to drive process improvements and overall efficiency.
Education
Bachelor of Commerce -
Baldwin Methodist College
Bengaluru, India12-2018
PUC -
Seshadripuram Pre-University(Main) College
Bengaluru, India 04.2001 -
SSLC -
St. Joseph's Indian High School
Bengaluru, India 04.2001 -
Skills
- Regulatory Compliance
- Product Compliance
- Risk Assessment
- Customer Experience Optimization
- Root Cause Analysis
- Operational Metrics & Reporting
- Operational Analytics
- Stakeholder Communication
- Microsoft Excel
Certification
Foundations: Data, Data, Everywhere - Google
Timeline
Foundations: Data, Data, Everywhere - Google
02-2025
Ask Questions to Make Data-Driven Decisions - Google
02-2025
Prepare Data for Exploration - Google
02-2025
SR. PRODUCT COMPLIANCE ASSOCIATE
Amazon
07.2021 - Current
TRUST & SAFETY ASSOCIATE
Concentrix Daksh Services India
03.2019 - 07.2021
PUC -
Seshadripuram Pre-University(Main) College
04.2001 -
SSLC -
St. Joseph's Indian High School
04.2001 -
Bachelor of Commerce -
Baldwin Methodist College