NAINA PANDA

As a Level II Annotation Analyst on the AIML Team at Apple, I am responsible to enhance the user experience by listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted in to the grading program. Certified in 4 different project specific workflows, and have a deep understanding of different AI purposes and algorithms

• Used in-house software to improve the performance of Virtual Assistant
• Strong computer vision and machine learning knowledge
• Ability to make judgment calls on difficult edge cases
• Notified and facilitated communication with designated personnel in event of operating system or software failure

. • Use strong analytical and problem-solving skills to develop effective solutions for challenging situations

• Monitoring calls and maintaining the desired quality score
• Developed and maintained quality assurance procedure documentation.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Analyzed quality and performance data to support operational decision-making.
• Training new Associates and help them to start production
• Helped to maximize productivity with best practices, training, analysis and weekly feedbacks
• Tracking quality and compliance metrics on daily and quarterly basis
• Solving tickets by getting in touch with the clients to get better feedback.
• Providing feedback using Situation-Behavior-Impact method

• Researching new advertising opportunities and providing recommendations to management on which ones are best for the company's goals.
• Analyzing performance data to identify trends and patterns in order to improve campaign effectiveness.
• Monitoring competitor activity in order to identify any new strategies that may affect business goals.
• Executing advertising campaigns across various channels such as search engines, social media platforms, or mobile devices
• Executed tests, collected and analyzed data, and identified trends and insights in order to achieve maximum ROl in paid search campaigns.
• Tracked, reported, and analyzed website analytics and PPC initiatives campaigns.
• Managed campaign expenses, stayed on budget, and estimated monthly cost

• Handled Walk-Ins and helped them with all the queries
• Helped members during joining process.