Prapulla Chappa

• Ensured accuracy of all analyses by conducting thorough validation checks on raw data inputs
• Identified areas of improvement in existing processes through quantitative analysis
• Established metrics and benchmarks to track performance against industry standards
• Championed data-driven business decision-making based on in-depth analysis and manipulation of large data sets
• Trained junior analysts in advanced analytical techniques and software tools
• Analyzed data to identify trends and patterns for business decision-making
• Designed surveys, questionnaires, and other data collection methods to gather primary research data
• Developed documentation and reports to showcase trends and improve decision-making
• Standardized business processes, establishing internal templates and controls based on data analytics
• Recommended hardware and software improvements to streamline workloads
• Built data visualizations to present easy-to-understand reports and documentation
• Conducted pre- and post-action analysis of operational decision-making to review impact
• Kept management updated with regular reports on routine analysis procedures.

Primary Responsibilities:

• Conducted interviews concerning allegations of abuse, neglect, or exploitation.
• Identify, analyze and report the fraud patterns that pose risk to Amazon’s customers and/or business.
• Determine the impact and root cause of fraud patterns and suggest the necessary rule modifications to analysts.
• Querying the data using SQL for the suspicious patterns and to find effective logic to target fraud patterns
• Identify and neutralize fraudulent bot attacks, report various phishing sites to be taken down from the website.
• Handle external escalations, manage internal workflow and support batch pass requests.
• Analyzed complex information, weighed evidence and determined witness credibility to develop logical conclusions.
• Prepared succinct, sound, well-reasoned and high-quality interview and investigation summaries and reports.
• Conducted unbiased investigations into ethical and compliance violations and allegations of misconduct.
• Presented briefings to leadership regarding investigation matters, trends and issues.
• Analyzed data to identify trends or patterns related to investigation.

Secondary Responsibilities:

• Training: Train new hires
• Mentoring: Assist new hires during ramp, monitor their performance and provide regular feedback to help them deliver best results.
• Engaged in multiple projects aimed at mitigating fraud and/or reducing operational costs.
• Part of various process improvement initiatives.
• Reviewed financial records to detect fraudulent activity or irregularities in transactions.